What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
13427 W Westgate DrSurprise, AZ 85378
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Absolutely the worst experience I have ever had. Should have reviewed YELP before choosing them.I was injured at work and had to move and have surgery all in a matter of 3 weeks. I called D and D and spoke to Austin on 4/27 explaining that a mechanic had said my vehicle had a bad alternator. I had it towed to d and d on 4/28 (as I have a broken spine and can't drive currently).5/2 I called to get an update as I hadn't heard anything and was told they had no information about the vehicle, they had gotten my keys from the tow truck and that's it. Again I explained what was wrong and told them I had surgery in 3 days.Numerous times I'd call and get hung up on. They stated they had poor connection or broken phones. On 5/13 or 5/14 I called and spoke to Austin who said the only repair was a battery. I explained that the battery had been replaced before, and that it always died out within 2-3 weeks. He said they would check it. I called multiple times ( I was in a rehab) and got ahold of Austin again who said it was only the battery, that they'd driven it around the lot and couldn't find anything else wrong with it. I advised the AC also didn't work, and he said they would look at it again.After finishing moving and getting out of a rehab, I called 6/3 after driving by and seeing my vehicle on the street in front of their business. I called and spoke with Austin who said he would have the manager call me, as he's no longer in charge of my vehicle.After calling numerous times every day I got a hold of the manager today 6/17 who stated he was "done playing games" called me the B word, C word, and everything in between. Stated he doesn't have my keys.Drove by and looked at the vehicle, which is now gutted, and used for parts. After calling and speaking with the manager again, he stated he knows nothing about my vehicle as there was never a work order signed. He also stated I owe them $800. The keys aren't in the vehicle, and it is trashed.
Everyone i met at this location really seemed like they wanted to help me. Walked in with one goal intended and because of them i was able able to ride out of there on a awesome 2014 Zx6r! I absolutely love this bike and would highly recommend going there if your looking to get you a new toy!
In Nov 2011 I purchased a NEW Silverado from Sands. It had 500+ Miles on it. I questioned this and was told that the Boss had taken it for a trip. 1 week later when I open the glove box the sales information and title fell out from someone who had purchased the car and returned it. I was finally given a $300.00 check (TO SHUT ME UP). In 2016 my granddaughter found a NEW 2016 Suburban that had everything on it she had wanted. BUT, it was dirty and had over 1000 miles, salesman said Boss took to Calif and just got back. She bought the car. A day later I looked it up on CARFAX and it had been sold before. Sands claim Carfax is in error. They have now lost all my Business.
The selection was great, the people were great and the time we were there was minimal to purchase our new car! We were in and out with in a couple of hour's!
Communication in service department is the worst, they promise and never meet deadline.Ended up purchasing a new vehicle. Sales poor communication as well. Typical sales department. Started on Internet, they get you in but then BEWARE...Not sure that we will continue to have our new vehicle serviced there.
*********************BUYER BEWARE DISHONEST ALERT************************** My son purchased a car from Sands Chevrolet Surprise he is a first time car buyer was taken advantage of (he has some disabilities doesn't understand financial) He knew the salesman and the salesman knew about his problems. Anyway he bought the car and was excited about it so I didn't fight the contract 2 weeks later he took a friends there to get a car unknown to me. He was told if he referred anyone he'd get a referral fee but when he called about it the sales manager said oh we took that off your down payment. How can you take it off a completed contract? His car was purchase 2 weeks before then. I referred a a friend to Camelback Ford and didn't even purchase a car there just knew someone I didn't know about a referral and got a check in the mail for 250.00 . After I got that check I decided to call the manager at Sands, when I called I was told it was up to the salesmen to handle that. So to say the least he was taken advantage of twice!!! Dirty dealership
I had an oil change done over the weekend and asked them to check on a concern that I had with my engine. Since I was the one who brought up the concern, they easily (and most places would have, especially being a single woman at a repair shop) could have said, yes you're right. ANd I would have done it and paid the $700 bill for it.Instead, the manager had them check and the mechanic and the manager explained to me that there was nothing wrong and that my car engine is doing great and appears very well maintained.I was super impressed by such honesty. I've already referred several friends here and will continue to do so. Honest, friendly, great customer service, and good work. I was also relieved to see older, experienced mechanics were all that worked there. Not 19 year old grease n go kind of types. They are great!!!
We are 'Snowbirds' from Canada and after we make our 1550+ miles winter trek down to Surprise, AZ our Traverse vehicle is ready for an oil change, tire rotation and inside outside car wash. We've been making our service appointment at Sands Chev in Surprise for the last few years and the servicing has been excellent. Matt, our service rep looks after everything. Their customer service van drops us off and picks us up from the local shopping centre when our vehicle is ready. Great service!
had recall work done on my wifes chevy spark.everything was done as they said it would be. great job people.
have gone for several services offered at Sands. This time had Tim Hodder as service consultant. He was great. Oil change, wash etc. Awesome.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.