Magic Touch French Cleaners & Tailors
10091 W Oakland Park Blvd, Sunrise, FL 33351
Phone: (954) 727-9262
Phone: (954) 757-5640
Specialties: Wedding Gowns, Wedding Dresses, Bridal Gowns
No coupons available
This is a extraordinary dry cleaners. I have come here for well over 10 years and they always do a excellent job and quite affordable. Extremely courteous and professional and knowledgeable staff. You must come by!!!!! They even have a rewards program. I can't thank them again!!!!!
My wife dropped our dry cleaning off at the north springs location in coral springs on the tuesday before Easter. We were taking a trip and she wanted the clothes for Easter. It was guaranteed for Friday. Come Friday nothing is ready. Instead of being nice they were nasty and in the end the owner Cookie promised to have it by 1030am so we would have the 5 pieces for our trip. Nothing was ready when we got there. We delayed our drive to the keys two hours to get 2 of the 5 pieces. We were told though guaranteed Friday the rest would not be ready until Monday.
Fast forward to monday. Only 2 of the remaining 3 are ready and they want payment of all 5 to release the money. They wanted the money even though they were not 100% sure they had not lost the final piece. After much arguing we were able to pay for only the 4 of 5 complete. 2 dresses and 2 blouses for $42. Tuesday no final blouse. Same for weds and thurs. Finally Friday after much arguing the owner tells us that she will give us $20 to buy a new blouse. Only caveat is they wont give us cash from the register. She is going to drop a check off later that we need to come back for. So now we need to come back a 6th time. So we do.
Now today Saturday 11days after the articles were dropped off we get a call. We found the blouse. Bring back the $20. We go to the cleaner. The blouse hasnt been cleaned. They want the $20 back for their horrendous service and they dont want to give the blouse back. They want to clean it, charge us, and give it to us Tuesday. After 25 minutes arguing with their employee and on the phone with Cookie the owner. She puts hwr husband on the phone to try to scream at and intimidate my wife. They then claim the blouse isnt at the store. We could see the blouse and pointed it out. The owners husband cursed my wife out and hung up. At this point I was done. I sent my PREGNANT wife they were treating terribly to sit in the car with our 9 month old in hand. I then told the employee to call the owner and tell him I am calling the police and will be there for hours disrupting their business unless they give the blouse back. We dont want them to clean it or drop it at our house tuesday after its done. The service has been horrendous and we dont want them holding the shirt ransom. Another customer entered and the employee final got the owner to tell me to take the profanity (yelp doesnt allow) shirt and go well you can guess what he said to do to myself. And as my punishment I am being taken out of their system. Like I would ever go back. That is how they treat a first time customer. Also, the only 5 star review has the same gramatical and grammar errors that the owners seemed to have so I would not trust that. This place truely deserves a 0.