3805 N University Dr, Sunrise, FL 33351
Fax: (954) 748-1841
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Cuisines: Chicken, American
Alcohol: Beer, Full Bar, Wine
Takes Reservations: No
Outdoor Seating: Yes
Specialties: American Restaurant, American, American Food
Price Range : Average
Upon entering this establishment I immediately received the worst attitude from waitress Maria. Every question that I asked her regarding tights (that I was purchasing for my daughter's dance team) somehow invoked a sarcastic remark or blank stare. I gave her cash and when she returned with my change I asked for a bag. She proceeded to get the bag and then rudely slung it at my daughter. I intercepted and asked her to place the items in the bag. Maria said, 'I'm not placing anything in the bag'. I asked for a manager. John came out and it was obvious that without even hearing my story he was on Maria's side. I explained the story and he stated that nothing was wrong with her behavior. He was extremely nonchalant. Even making me out to be the angry woman. When clearly I just wanted the behavior of waitress Maria to be corrected. This is not the way you treat customers especially in front of their child and because they simply want to be valued. In this industry customer service is keen. John told me that Maria did not say those things to me and I was the one with a problem. He then proceeded to tell me to wait while he refunds my money. Again, I've never witnessed a manager volunteering to give a customer money back because of a complaint versus rectifying the problem. We left and went to Hooters on Andrews and Cypress to purchase the tights. There was a totally different atmosphere and waitress Victoria was such a pleasure. I will never return to this location. If this issue is not handled by corporate I will never step foot inside of any Hooters establishment. Submitted by a loyal and longtime customer.
Ive been to quite a few hooters this one is buy far the worst.
The food is horrible and over priced.
The girls that work here are all snobs and are very unfriendly
to the customers.
Wont even give you the time of day or be nice to you at all.
I'll never be back,.
In other hooters restaurants the girls are nice and they
talk to you and get friendly and make it a fun time.
Not in this place! Girls are all snobs in this place
find another place to go. Save you money.