Absolutely terrible customer service, especially coming from the owner who works behind the register. I waited approximately 56 minutes and my car hadn't been vacuumed or hand dried yet. I went up to one of the workers and asked him to move the cars surrounding mine so I can leave because it's been too long, I only paid for a basic service wash with tires for $20. He was very polite and did it right away.I parked my car on the side and went in to request a refund because I waited so long. The owner responded with he can't do anything about the refund, that I should sit and wait like everyone else. He proceeded to tell me how he waited at a register in Wal-Mart for a gallon of milk and an hour and 20 minutes at home depot yesterday before someone came to help him. I retorted, asking him "and did you think that was good customer service?" He said, "it's great customer service."Then he told me "I didn't tell you to come here. Did I give you a coupon to come here? No. You don't have to come here." I told him it's my first time and I wanted to try this place out, and he said I should have tried it another time.Absolutely poor customer service with over an hour wait. Highly advise people not to spend their money here, you will regret it and the owner won't appreciate it.
i love this place! they have everything you need while you wait to have your car washed. the service is quick and the gorgeous girl in the front makes the best ice coffee! I'm so happy i came here. The prices are affordable too for each service!!! i'm definitely coming back.
It's a great place!! You can have coffee or a snack while watching tv. You feel right at home while waiting for your car. I love it!! Great customers service by Mike, the owner!!!
Quick and friendly service. I signed up for the free vip club and saved $20 off a hand wax that same day
Amber was very helpful in taking care of us. Though some issues arose, they quickly handled it. Most importantly my car looks much better!
Waited 15 minutes before they even bothered to touch my car.When I complained the owner was loud and rude.Offered me a big 1 dollar discount for waiting so long.Which I refused Its a good idea to pass this car wash up and go anywhere else
They still use harsh chemicals to shampoo your carpets and the odor lingers in your car. Just dreadful place to do car wash and no 48 hours rain guarantees.
Perfect every time!!! i love this place not only for my car but the cafe too. exceptional service hand down.
I typically don't have my car washed at these kinds of places due to bad experiences. I should have learned from my bad choices in the past but figured, hey it's "touch-less". I purchased a book of washes at Simoniz Car Wash and on my first visit at Simoniz the machine scratched my rim. I immediately reported it and the Manager, Eddie, said this couldn't have happened at Simoniz. When I tell you I am extremely picky and meticulous about my vehicle, I am understating. Eddie offered to give me more washes for the value of the rim repair but I had to pay for the repair. Eddie assured me if it happened again, they would repair the rim this time and refund the unused tickets. Eddie told me they "never" have these types of complaints or issues with other vehicles and wanted to prove me wrong. Well, it only took a couple more washes for it to happen again. I checked my rims the next couple of times I went to Simoniz to be certain they weren't previously scratched. I reported the issue once again and Eddie said he would speak to his boss. His boss’ response was, "I have been working with car washes for many years and this couldn’t have happened here.“ Sound familiar? Eddie offered to give me more free washes in the value of the repair. I reminded him that wasn't the agreement, yet he simply refused to stand by their mistake. I am supposed to continue taking my car to Simoniz which has scratched my rims 2 out of 4 times?! I think not. I now have 5 unusable tickets valued at over $100 and still have to fix my rim on my own.BE CAREFUL WHEN DEALING WITH SIMONIZ AS THEY WILL NOT STAND BY THEIR MISTAKES!
DO NOT EVER GO HERE!! THEY LEFT MY SUNROOF OPEN AND WATER DAMAGED MY VEHICLE!!! THE OWNER IS A MEAN UNFRIENDLY PERSON!!!