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Hours

Regular Hours

Extra Phones

Phone: (408) 736-9308

Fax: (408) 736-9308

Fax Number: (408) 736-9308

TollFree: (800) 642-4235

Brands
decor, silhouette
Payment method
visa, amex, discover, master card, cash, check
Neighborhoods
De Anza, Cumberland West, Sunnyvale West
AKA

Michaels Stores Inc.

Michaels Stores

Categories
Arts & Crafts Supplies, Craft Supplies, Art Supplies, Picture Frames, Stationery Stores, Wedding Supplies & Services, Bakers Equipment & Supplies, Flowers, Plants & Trees-Silk, Dried, Etc.-Retail, Knit Goods, Yarn, Scrapbooking, Beads
Other Information

Parking: Lot

Specialties: Cross Stitch, Collectibles & Memorabilia, Mementos, Needlework, Photos & Portraits, Artwork, Photographs, Framed Art, Originals, Needlepoint, Awards, Keepsakes, Pictures

COUPONS & DEALS

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Reviews

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kikimon

06/05/2008

Provided by Citysearch - 
Overall
Horrible staff at this location. Hire some decent people please!

I am a frequent Michael's shopper and I spent over $200 per month in average. When I finished a project, I usually would have items that haven't used and did not need. I have, of course, returned things at this store a few times, and one of the staffs recognized me. When I checkout today with a heatgun and some glitter to use for my new embossing project, I said to the cashier, ""I finally found what I need!"" (as I have asked her where the heatgun is located.) And then this staff who remembered my face gave my cashier a funny look, and they both laughed. I didn't think of it much as I thought they're just joking about something else.

Then after a moment, she said to my cashier aloud, ""She is going to come back and return them.""
My cahsier was a bit startled and asked, ""huh? what did you say?""
Now I couldn't believe that staff, as if assuming I do not understand English, replied, ""I said she is going to be back and return them.""
My cashier did not answer, and pretended not understanding her.
I walked out of the door for a minute or so, poundering. Needless to say, I went back to the store right on the spot and determined to return all the things that I just bought.

The staff who gave the insulting comment was not in sight when I returned, and the cashier who helped me apologized for her behavior. She tried to soothe me and said, ""Didn't you say you need these dear?"" I simply replied, ""I'm just doing what she told me to do, I am coming back and returning them."" She offered to have me speak to the manager. But I did not want to aggrevate matter to the extend that I wanted to have her fired or have her record blemished, so I declined her offer and just returned the items. I was upset. But not that the manager would care anyway.

In general, cashiers in this store are grumpy most of the time. I wouldn't mind if they make fun of their customers behind their backs, but insulting customers in their face is absolutely unacceptable.

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