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Tony's Tune-Up Service

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CLOSED NOW
Today: 1:00 pm - 5:00 pm
Tomorrow: 1:00 pm - 5:00 pm
Years in Business icon
17 Years
in Business
BBB Rating icon
Accredited
Business
(509) 839-4644
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Map & Directions1209 Yakima AveSunnyside, WA 98944Write a Review

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A+
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Phone: (509) 839-4617

Phone: (509) 666-8722

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Tony's Tune Up Service Inc

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Brittany M.
Edited: 07/21/2022
Overall

Our regular mechanic referred us to Tony's after determining that he didn't have the tools to replace an intake manifold gasket. We had our vehicle towed there and were given roughly a $400 estimate. The next day they called saying there was an additional $250 worth of work that needed to be done, without really giving us the option to decline the work.
So a couple of days later, when it was ready to pick up and after leaving work early to get there before they closed, we get to go into the office for the first time. It's at this point that we're told that they do not do payments at all what so ever, even though our total was way more than the original estimate. We were also informed that they do not accept checks at all what so ever and really prefer cash. Cash for a $650 job? No. We wanted to have some sort of proof from our bank that we'd paid them.
This forced us to leave our vehicle with them for a couple of more days until payday. When we went to pick up our vehicle for now the second time, they did begrudgingly take our debit card. They inform us our keys are in our vehicle. Again, what? We don't even leave the keys in our vehicle in our garage at our own home. When we went to start up our vehicle, the battery was so dead, it wouldn't turn over and the gages didn't even light up. REALLY? They jumped it and said they'd leave it on a charger for an hour and to come back AGAIN.
Third time's a charm. We finally got our vehicle back. Lo and behold, they'd broken the seat adjustment thing. We realized this right as we were driving off the lot. Most people would say that's no big deal but one person who drives that vehicle is 5'3 and the other is 6'5. Yes, that's something we use regularly and NEED.
We went back because seriously, this is bullsh**. They did finally agree to fix it but the OWNER was like 'Well, I didn't work on it so I don't know if it was broken when it was brought in or not so I dunno.'
I really got the vibe that there was some racism going on. We're white, the owner and his mechanics are Mexican. My husband's Mexican, but of course he wasn't with us. They said that they don't usually leave keys in vehicles (yes, I did check the other vehicles in the lot but ours was the only one with keys left in it) and they didn't usually break things and they didn't usually treat their customers so poorly. I guess we were the exception and from the vibe they gave off, because every other customer's hispanic and we're not.
Oh, and the owner's daughter is the receptionist. She was rude every time we called and really, even without the shoddy work, has the potential to run the business into the ground on her own.
If you decide to take your vehicle there, good luck!

Details

Phone: (509) 839-4644

Address: 1209 Yakima Ave, Sunnyside, WA 98944

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