Seriously.. read the reviews. HORRIBLE! More than ok to leave you hanging high and dry with no notice whatsoever! DONT RENT FROM J and S Jumpers also posted as The Jumper Guy in Sunnyside. This guy Juan promotes his business with specials and he will not stand behind his promotions and he gets mad if u call him out on his own mistakes , in stead of apologizing. We paid for a $120 promotion of a standard jumper, 3 tables and 18 chairs. He only delivered the jumper and said he would be right back with tables and chairs and never did. Called him after 2 hours of waiting for the rest of my order the day of and texted him multiple times and never got a call back. Next day I asked for a discount for breaking his contract and only charge me the jumper and he refused and low balled me, still charging me $100 for an $80 jumper. Finally got in touch with him through his delivery guy and he was agressively telling me he didn't have time to play games (as if I did today or the day of my party while we're running around trying to gather last minute chairs and tables from neighbors). Anyway, don't recommend J and S jumpers in Sunnyside at all. Very poorly managed. Even a simple apology would go a long way.
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
Absolute worst customer service I have ever received! i called a reserved my table and chair rental 3 weeks in advance and was promised they would be dropped off at noon at the location of my party. I called around 12:30 making sure they didn't forget about me, the guy who i believe is the owner said he was running behind on his deliveries and again promised he would be there by 2:00 with tables and chairs. by 3:30 i had called two or three times and left messages that i was waiting and worried and had 100+ guest arriving soon. He finally answered my third call at 4:15 and asked again for my address, then explained to me that he wasn't aware my address was outside of Yakima city (gleed 5 minutes past Fred Myer at the most) and he would not deliver that far. I was very upset and said had he let me know this at noon i could have made arrangements.although he had my address the entire three weeks up until the party. he then proceeded to ask me to come to Yakima at his next delivery and pick them up if i wanted them!! I heard about this company from my friend who lives about a mile down the road from me OUTSIDE of Yakima city limits where he had delivered tables and chairs two weekends before, so moral of the story he ran out of time and decided he didn't deliver to my address because he had no time and left me hanging! I would NEVER do business with these people and highly suggest that no one else does either
This is a very very bad rental company. I would never recommend this place to any friends or famly. They have very bad customer service and do not stickto their reservations. I give them zero stars!!! (unfortunately I have to mark at least one)