Horrible customer service. If you have a customer that isn’t happy you should simply ask how to fix the problem-not be exceedingly rude and confrontational.😬 When you ask for the first pic, but get the second...$100 wasted.
I've been to several Nail Salons, I prefer this Salon over any other. I have gel nails. Their removal process is the best I've experienced. They don't Sand the polish off with a tool. They don't wrap your nails in aluminum foil. They use the latest technique. They have an amazing selection, clean atmosphere and reasonable pricing. 99% of the Nail techs there have been there since they opened. They do run a tight ship. Walk-ins are welcome, but be prepared to wait.They always fit me in when I call ahead. If I am running behind I give them a courtesy call to let them know so they can act accordingly with their schedule. Highly recommend!!
If you are a couple minutes late to your appointment here, don't bother coming at all because you will be treated rudely and rushed throughout the appointment. The first thing I was told when arriving was, "Next time, be on time." Then, I was forced to pick out a color with one hand from the gel samples which was impossible while they rushed through shaping my nails. I asked if they were busy or short-staffed and they said no, they just liked people to be on time. I was a couple minutes late because my dog ran away when I let him out before leaving. When I tried to let the lady know it was rude of her to say that me about being late, she then felt it necessary to argue with me and said they had other appointments and walk-ins. When I left, there was no one waiting or there for the next appointment. This had to be the worst customer experience I've ever had because that employee was so rude. Not to mention they tried to rush the gel removal process on my mom by not waiting the necessary time and started chipping at her nails roughly. I will not return, and I would not recommend this nail salon to anyone. If you want to be treated well and get a great manicure, go to Posh Nails in Westerville. I have never been disappointed there.