The shop I went to was incompetent and messed up on my vehicle. They forgot to reseal my transmission and lied about giving me a new torque converter. After I paid $1,680 for a rebuild transmission to be put in and installed by this company. I had transmission fluid leaking all over the used transmission that they gave me. The transmission started to run rough and would shut off in idle. . My car was not in gear and would shut off on me randomly. The tech person “Tom” told me the car is perfect and safe to drive. That was a lie; my car shutoff randomly on the freeway because of his crappy transmission work. The car was sluggish and would shut off immediately after starting the car. My overdrive kept flashing and all the check engine codes were pulling up a transmission codes. When I went to talk to the owner named Ray Sanchez about it; He was defensive and combative about his tech and used profanity at me. He tried to intimidate me and blame me for the transmission leaks. He told me, his techs are 100% perfect; but every time I brought the transmission back to him, he would say that he got the problem fixed and I caused it. After going 4 times to him; he finally screamed and used profanity and told me to get out of his shop!! The reason why he was aggressive and combative is because he did not know what he was doing. Instead of taking ownership of the situation, he blamed me “The CUSTOMER” for the transmission leaks on my car. I knew this was a way for him to get out of doing his job, that he did not know how to do in the first place. He thought by intimidating me was the best way to get rid of me. Anyone who want to get a transmission done on your car. Stay away from this place! They don't know how to fix transmission. I ended up getting my car fixed at another shop, which stated, I needed a transmission reseal kit. The reason why I had all those leaks on my car was because THEY FORGOT TO RESEAL THE TRANSMISSON ON THE CAR!!
I have been extremely pleased with the Service provided.. Manager Tom has given honest assistance and direction related to my repairs..I go to him now first for all of my repair needs.
horrible customer service...don't go there...they don't stand behind their work. They add things while trying to fix problems and then want u to pay for it....mind u I still have the problem
We were brand new to the area when the clutch went out on our 1974 Mercedes Diesel. We had the car towed literally across the street to a German Auto Repair. Unfortunately, the cost to get the car up and running was nearly 1/2 of the value of our car. We called to have the car towed across the street to sit, stranded. The tow truck operator suggested Mike's Sun City Sinclair. At that point, we were stranded. Tom greeted us with knowledge of the car and quoted a price at less than 1/2 of the first quote. It did take a few days, but we expected that. The total was fair and not inflated. The car was returned it perfect condition, as far as the clutch goes. But as with anything that age, we needed a brake repair. Same scenario. Tom gave us an estimate, we waited a few days (they had to order parts). The car was returned and they honored the reasonable invoice. In this case, with a little driving, we had a suspicion that the brakes needed adjustment. They took it right in, found the parts to be faulty (nobody's fault) and they replaced them at no additional cost to us. That is good customer service. We need a new alternator after vacation, same car. They have already given us a reasonable quote. The car is 41 years old, kind of cool, not especially valuable. With those things in mind, we are Thankful for Ray and Tom at Mike's Sun City Exxon. We trust them because they have earned our trust. Finally, before our trip to WA, we purchased oil and a filter for our 2004 SL500. We brought the car to Ray. He had the car up on the rack, and ready in no time. The mechanic said Ray "said no charge". What a great guy. This place is all about the customer. I will add that they are busy, for a really good reason. That may mean some wait time. It's worth it for us to take time. We highly recommend Mikes Sun City Exxon.
This station is so busy that sometimes they can get overwhelmed with all the business they do everyday. I had broken down and had my car towed to my house and then I had it towed to their shop because the new owner Ray said he could take care of my car and beat the prices that I would encounter at the dealership. So do to some communication problems at first we had our differences but once we got past all that they took great care of me and my vehicle and got it done without having to pay the high prices that I would have paid somewhere else. They were good peeps and I would recommend them to anyone in fact I will have my husband take his truck there for a new Transmission. Don't underestimate them they aren't as bad as people make them out to be and after all they do provide the service and time it takes to evaluate your vehicle. So you want to take the chance of someone else screwing it up or take to the guys that have been doing this job for over 30 years at that location. They are the experts so leave it up to them to take care of your precious cargos. They will get it right!
Take your car somewhere else!! My girlfriend’s car broke down on the way to the lake, so AAA towed us to this repair shop. We did know it was the alternator that was shot and possibly more, but when we were quoted $270 for just the part (not including labor) from O'Reilly, we knew we were about to get taken for a ride. They must have thought we had stupid written across our foreheads. We decided not to go with their service and had the car towed home. We went to O'Reilly's and got the part we needed for $170 "which was their most expensive" and did the work ourselves. Fortunately that was the only problem and the car was fixed for under $200. We can’t help but wonder how much the total would have been for overpriced part markups and possibly work they never even did. Do yourself a big favor to your checkbook and stay away!!
This place is laughable!!!! They offered me a free estimate for car repair (in my case a second opinion) and promised they could offer a better price. They also promised I would be under no obligation. They did not call as promised and when they finally did the price was almost the same, yet they were elimating much of the first shops parts. WHAT??? Went to pick up my car and they tried to tell me I would have to come back 2 days later and then produced a $100 estimate bill. My car was missing the front piece and they claimed it could not be found and owner's son verbally threatened both of us over the phone!! Saying he would come down to kick some a$$!!! Ragging and carrying on and telling me I could not take my vehicle until Monday. I immediately called the police as they were trying to use my car as a hostage. Sherriffs agreed! They stood by as protection while I took my car. Meanwhile, owner's son showed up after the fact and tried to start trouble threatening my ex husband and I and trying to start a fight!!!!! STAY FAR AWAY from these crooks!!!!!! They take advantage of people and their money!!!! There are better places in the area for repairs...please don't fall prey to these vultures!!!!!!! Unprofessional to where they are laughable...very sad!!!!!