Proactive Auto and Finance
2600 Broad Street, Sumter, SC 29150
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They are a horrible company. Here is why my husband and I bought his first truck from them, then 7 months later the transmission goes out. So we go back up to the dealership to see what we can do. We were pulled left and right with bs. We ended up doing a trade in after being up there for four days. Thought everything was square away. Turns out that our trade in hasn't been paid off after a month and a half.
Spent more than two hours in this place just to get a price on a car. All I wanted was to walk in and get a price for a car. They refused to give any prices out until after they ran your credit and test drove the car. Should have went home after that but decided we would try and see what they could do since they were running a big sale. We walked on the lot for fifteen minutes and not one representative came out and talked to us. Walked inside and waited for another 15 minutes before they even acknowledged us, not one, not two, but three different people were having to help us. They said they were going to run our credit and get us a price. It took them an hour and a half to get us a price for the first car when we were told 5-6 minutes to do so. After more than two hours of looking at two cars, having to test drive both cars, and running my credit, they gave me prices I couldn't work with. It is ridiculous we had to wait around for that long when all we wanted was a price on a car. Will never come back to this place and will make sure everyone I know, knows this is not the place to come if they care anything about customer service. It amazes me this place is still open with the terrible customer service they showed me today.
As I was looking at the cars, a salesperson rushed out and was talking to me while I was on a call...trying to make contact before someone else did. They couldn't find my preapproval info, so I had to do it again. They informed me that I would need a cosigner and that after 6-9 on time payments, the cosigner could come off, which i had never heard of before. I told them the cars I was interested in. I read some bad reviews, so I went to check the VIN numbers to see if the cars had been in any accidents. Before I had a chance to finish what I was doing the same salesperson went a pulled up a car and tried to get me to test drive it. There was some noise from under the hood. The warnings said that an oil change was needed and the airbags needed to be serviced. I told her clearly that I didn't want that specific car. She and another salesman kept pressuring me to test drive the car and keep it for 6 months and then I could trade up. I left and didn't get a car. A bit too aggressive for me
I've been looking for a vehicle for a while. My wife and I had stopped at a place called Proactive Auto and Finance to see what they had available. While searching we came across a guy name Dave who recently help us to drive away with a brand new vehicle that was under what we were willing to pay. We are truly happy and blessed he was sent our way. If anyone is in need of a vehicle talk to Dave he is a professional salesman and does what needs to be done to ensure you leave smiling and not frowning.
Real customer!!!!! Go anywhere but here. They are dishonest, and disrespectful. They know nothing about cars, they man tried to tell me the car I was interested in was making a loud noise because it needed freon?!! He then went to tell me he didn't know how to work on cars so he had no clue.