If I could give them zero stars I would. I am currently fighting to get my deposit back from the crooks at this company who have listed cleaning, grass cutting, minor marks from a highlighter on a mildewed and rotted back porch as reasons they are not returning our money. We paid and inspected after professional cleaners (& have many pictures to prove this), had the grass cut the day we moved, and couldn't clean the layers of grime off that porch if we wanted to- it was like that when we moved in. We only lived there 5 months, had to clean the day we moved in because the property had been neglected for so long there was built up dirt in every corner of every room that had to be cleaned out with a toothbrush. Of the many items we requested repair: a nonfunctional fan light that fell on our children because it was hanging and not repaired, broken porch, water coming into cabinets and through the floor, etc.... only the toilet was repaired and I had to call multiple times to have that done. The owner's father works for the attached realtor and showed up on our property almost weekly to ambush me for one reason or another, in the end belittling me because he was obviously not in communication with the rental office on the many showings he called to give me notice of, only to not show up for the showings and not call to cancel. Police had to be consulted on our right to NOT have him on our property and we had to demand this after he made it clear he always had a key and could come in anytime! Nightmare! They knew I cleaned for each showing and that with six children to shuffle out of the house and keep busy so that they could show the property, it was a huge inconvenience. I believe on several occasions there was no potential tenant and I was made to jump through these hoops because he seemed to enjoy seeing me get upset. One person in the office never knows what the other is doing or they pretend this so they don't have to do anything.
Serving the Sumter Area
From Business: At Bob Capes Property Management and Real Estate Sales, we believe in serving our customers with energy and integrity. We understand the trust and confidence that…
Do not rent from this realty company! The lady who does the rentals never responds to emails. Is hardly ever in the office when you call. Will not return phone calls when someone takes a message. If you need anything fixed in your place, your just out of luck. Walls were not painted, blinds broken, toilet broken, faucet falling apart, everything we wrote down and they still charged to fix all these things, so we didn't receive what was a hefty deposit back! Another thing is they charge you to pay online, who does that, that would be better for them if someone pays online! Way behind the times here! Military please don't waste your money or time find another company to rent from.
My experience with the property management service offered was awful. Communication within the office is absolutely atrocious. It will take weeks and sometimes months to get answers to basic questions as you get bounced around from one person in the office to the next. As the home owner, I was never notified of repairs to the house until my monthly payment was less than expected and I contacted them to ask what happen. I then tried to bring these concerns up to the office manager who never replied. When our contract expired and I informed Advantage I would be moving on from their services, they continued to put off their move out inspection of the property. They withheld the keys and wanted me to waive them of their responsibility in the move out inspection. Avoid this company at all costs. Much better options available in Sumter.
Horribly rude and dismissive agents. Management does not care when you have a complaint about one of their agents. We had one of their agents sell our house as the buyer's agent and gave the buyer access to our house without our permission while we were out of state. Do not use Russell and Jeffcoat and especially do not use an agent named Debbie Bowen.
This rental agency is the worst I have ever dealt with. First off they do not care at all about people they only care about money. The rental property that I rented was a complete dump. There was mold in the vents and when we told them they did nothing about it. They did not conduct a final walk through and did not give a reason why. Then to top it all off the owner hung up on me when confronted. This is not a buisness it is corrupt discussing excuse for a piece of scum on the earth. If I count rate it a 0 I would. I urge you to not deal with these. Crooks.
Please use another property management company. They were all for the tenant even though they get paid from the properties owner. And even though tenants left the property damaged, they returned their security deposit without letting us, the property owners, know. And they will not correct their mistake.
Don't use these guys if you want to rent your home. They are sloppy and rude, and don't seem to know what they are doing. They used to have a nice British lady working there, and she was the only one who would return a phone call and TRY to help you at least. But she's not there anymore. They are unorganized with payment, unclear on rates and take forever to get back with you. If you want someone handling your rental LOOK SOMEWHERE ELSE.
I used to rent with Executive Realty but recently Russell and Jeffcoat acquired them so I had to change to them as landlords. I discussed my rent with them and they spoke to the homeowner and said rent would be a certain amount for two months and then go up. Today they call my wife and tell her that we were supposed to be paying a higher rent. They also said I am responsible for paying an additional deposit to them even though I paid it to Executive. Steer clear of these people, they will nickel and dime you to death!