Horrible customer service. I was a regular customer. Only used Enterprise for years but I won't use them anymore because of the uncaring staff that is now at the Summerville location. I would give them 0 starts but site doesn't allow in order to post the review
I enjoyed the experience of renting at this location because it was close and convenient to where I live. Both of my vehicles were being serviced and I had to have a vehicle to do my errands. I made an reservation online and everything G went smooth from there. I love the fact that they pick you up from your home if you need to get there and drop you off back to your home.I will be using this location again for my rentals! Great Job guys!!
I reserved a compact car days in advance & was told that my insurance co-pay of 20% for a length of 20 days would be $69.00. KEY WORD: RESERVED A COMPACT CAR ! When I went to pick it up they had no compacts available & charged me a co-pay of $149.00 for an SUV. Reservations don't mean squat to these people. I truely believe this is a scam they are running to make more money. Shame on you Hertz!
Will not recomend Enterprise Rent-A-Car at Old Trolley Rd in Summerville.There was a big dispute and Davis Partin,Assistant Manager of Enterprise said it will work out after he will talk to Fender Mender N.Charleston representative,he supposed to give us a call after ,as I did not authorize him to process my credit card.We had never recieved a call from Davis and he had processed the charges.Big dissapointment!!!!!!!
Great folks went above and beyond
I was sent to pick up a rental car from Enterprise by Summerville Ford, due to some work that need to be done to my car (2014 Ford Focus). I was given a 2014 Ford Focus as for my rental because it was the only Ford on the lot. Driving away i realized that the seats were stained, the car smelled (exspecially after sitting in the Charleson sun), It jurked when pulling off from a complet stop and the radio was broken. Now i understand that it is Ford's policy to have the rental car places only give Fords as rentals. How; at what point do you consider the customer's comfort and the reputation of Enterprise, The Ford Company and the Ford Dealership. If i would have been given this car before i purchased my Focus, I WOULD HAVE NEVER BOUGHT IT!!
Rental car wasn't clean. But the staff was nice.
They were awesome, got me in and out no problem! And I loved the car!
These guys were very proffesional, fast and helpful. They even came to pick me up