Very disappointed! I'd called ahead to let them know I wanted to adopt a kitty. They said they'd be open untion 2 on Christmas Eve. I rearranged my work schedule to get out by 1pm, bolted from Henderson, eager to add a new animal to my home for Christmas. I'd bought a new litter box, had a vet appointment set up, new toys, prepared my 1st cat for his new pal....when I got there, I was told you need to show up an hour before they close for adoption. If I'd been informed of this by the agent when I called last week, I would have not gone to such inconvenience. Then, I was informed if I picked out an animal that VERY minute, they'd be willing to let me have it. NOT the way you select a family member. I tried to look at a couple of cats for a split second, not liking this procedure one bit. Then, I was told they were simply closing adoptions altogether at 1:30 & it was too late. I was heartbroken. I sent out party invitations to meet my new addition on Tuesday & will have to explain what happened. They are a no kill shelter & deserve credit for that in full. But, as a business, they need proper customer service training. In any other business, this would be taken as false information & misinforming a customer & I'd pursue it further. I won't since they do necessary work. But I won't go back there now. Not only the foul smell, but Lied sheler is not a no kill & my heart directs me there now. Very disappointed.
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I read the reviews ahead of time, so my husband and I had previewed the dogs online and had 3 in mind when we went in. We saw the 1st dog and the feeling wasn't there. Same with the second. We were getting nervous when the third walked out and it was Cody!!! The staff all had frowns on their faces because he had picked and not chose 5 times earlier that day and wasn't in the "mood" to be nice. I got my warning! Then the cutest little guy on 4 feet walked into my life!! They warned me he was timid and shy and would need to be helped to "come out of his shell". Today, Cody lives in a house with 2 cats. He walks 2-3 times a day for a 1/2 - 1 mile. He passes his Puppy Orientation Class. He loves to go for rides in the truck with my husband. And he has discovered going to the Petstore is always fun!! I am aware that Dewey rescued my dog from a kill-shelter. Then, he spent a long time before I got to him. Thank you for being Cody's Gurdian Angels!! Your work for him has touched my life in a way I don't have words for! On behalf of our Family & That includes Cody, Thank you!
My husband and I adopted a wonderful Aussie mix, 5 year old female. She had not had the best life but now she does and we love her to death. We enjoyed meeting with the staff and their caring manner. Please before you decide to buy a puppy, consider adoption, these animals need our love.
I adopted my dog from this shelter and they were great to work with. My dog is a protection dog and fits the part well. This org was honest and friendly as well. I would recommend.
This is an amazing group!! They are very good at rescue, foster and adopting...NO DRAMA HERE!!