My mom went to buy a mothers day card for her in law while away from her husband who is on the heart transplant list in the hospital. My mother had her small "emotional support" dog with her. The dog is for her husband, but she could leave the dog at the hospital. I assume it was the owner who was completely heartless and had an attitude about her have the 2 lb dog. She completely ignored my mother when asked for assistance. I can only assume or hope that this lady was having a bad day.