Suffolk Appliance Parts
3057 Kings Hwy, Suffolk, VA 23435
Phone: (757) 465-6000
Primary Phone: (757) 538-1718
Fax: (757) 538-1718
Suffolk Appliance Parts & Service
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These guyz are the best ! We have several investment properties as well as our personal home that have home warranties with First American Home Warranty. In the past several years, we have had occasional problems that have required repairs on all properties. One of these was a dishwasher that leaked from the bottom of the door and was worked on by another local appliance company. They were unable to repair it and after the second return wouldn't answer my phone calls anymore. So I called First American back and they authorized us to use our own appliance repair company and we'd be reimbursed. We called Suffolk Appliance, the guy was out there same day, and found the actual problem in less than 5 minutes ! I couldn't believe it, the other company was replacing parts as they guessed the problem. We paid the bill and the reimbursement was completed w/i a week. They are professional, reliable and I value their expertise in keeping us worry free ! Highly recommend them to anyone !
Although I am an avid supporter of small businesses as a small business owner myself, this company underperformed in my opinion. After vigilantly waiting during a 4 hour window, the technician incorrectly dialed my cellphone number and my service never happened. Upon informing the company, I was told that they back their technicians 100% and the customer comes second. As I understand that unforeseen circumstances befall us all, this company did not respect me as a customer nor consumer and basically "blew off" my concerns without even an apology. In this economy, many would be better off utilizing businesses that understand that our customers keep the doors open, not our employees. It is unfortunate that this small business does not understand "the small things."