Better Built RestorationsAdd to Favorites
5465 Nansemond PkwySuffolk, VA 23435Map & Directions
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It seems that I am not the only victim of this company’s lack of integrity, business ethics, and low morale. I contracted this company to only find that they are not as “honest” as they claim to be. I suffered damages from the start to finish of the project. I was very accommodating and understanding throughout this process until finally my appliance was damaged. None of BBR’s crew took accountability or responsibility for the damage they’ve done and as another review so candidly stated “they play the blame game”. 17MAR15 they were paid for a job that as of 26APR has not commenced and there were no intentions to do so. As a certified project management professional (PMP), and certified six sigma specialist (CSSGB), I would definitely advise them to improve their processes and operate at a higher level of candor before they advertise “Class A”. I’m not satisfied with the finishes of the craftsmanship and told them and they deny it is of their doing… Thanks for the “honesty” BBR.
Better Built Restoration in Suffolk does not provide Class A Work or Cleanup and they play the blame game. Hired this contractor to rebuild a water damage through the insurance company. The initial meeting was nice and made me trust them. It ended there. I was constantly having to check behind Jerry for Quality control. Rodney never stepped a day in my house except to take the work, and pick up a check. The issues are far to numerous to name, but stay away from this company, and if you use them, Verify all the work before you sign the paper and give them the check. And hope you don't get Jerry. He is a liar. 5 months later, and my bathroom is still not usable, and my kitchen is still leaking from repairs, and there is still debris under my house. My kitchen is not finished, and no one will come complete it. I am tired of making phone calls
As the late Paul Harvey would say " here's the rest of the story" Ms Angellio was a problem customer from the start, so much that Service Pro walked off the job and we were asked to complete their work. She was always changing what she wanted and wanted us to do extras for free. She and her boyfriend ( poor guy ) gutted the bathroom and then ask BBR to repair it. we gave her a great price as we were already there. She insisted on buying her own material and repeatedly purchased the wrong items ( all special order of course ) She blamed everyone for her problems - us, serve pro, the insurance company even her boyfriend calling him an unskilled idiot ( once again, poor guy ) anyway the debris under the house was material left by a pervious contractor that no doubt walked or better yet, ran away from this customer. As for phone calls this woman called day and night week day and weekends the phone never quit. It is truly a shame that there is no list that BAD customer can be put on so that the honest businesses of this world could be fore warned. Long story short we as a company survived this nightmare of a customer and only got paid because our contract and work was properly documented. I can present a signed completion from Ms Angellio stating that all the work was to her satisfaction...beware other contractors she's still out there. GOOOOD DAY!