I really wanted to give no stars but one seemed as low as I could go - way below disappointing. We purchased a home with a home warranty. We smelled gas from a dryer and the dryer was taking over 2 hours to dry a load of towels. We called the home warranty and they sent out Joe. He only comes to our town on Wednesday. $100 fee nothing found. We heard gas leaking and smelled gas. Called again. Joe came back the next Wednesday and again $100 fee - diagnosed bad gas line. He didn't have one. See you next week. Replaced the gas line with the cheapest you can find and left saying all good. Still had gas leak sound and smell! Called a gas plumber for a full house inspection who said that the leak was coming from inside the dryer. He also said the installed gas line was not up to code. Called the warranty company back and they sent out Joe against our wishes. Of course it was next Wednesday. Now Joe said it was a gas valve inside the dryer. Of course he didn't have the part at best see ya next week. He actually implied it was a sabotaged valve (all lint and dust covered) I was dumbfounded. The real concern was twice he left us with an all good but we had leaking gas - glad my home and family didn't burn. We have been without a dryer for over a month. We should have paid $100 just once but he had my wife pay twice. Dryer still not fixed 10/25 - his first visit 10/3. Just going to buy a new dryer. I recommend never trusting him with a gas dryer.
Joe's home appliance was contracted by my home warranty to fix my refrigerator. They were notified on a Monday, their earliest day they could schedule me was the following Thursday late afternoon because they were "real busy", and then they never showed up for this appointment! I called several times both on Thursday and again on Friday morning only to be greeted by a recorded message saying that they were not available (like the kind of message you put on your home phone). Then I called my home warranty company back and they also could not reach these part-timers, so they set me up with Sears Service. If I could give "Joe" zero stars I would.
This is the best authorized Samsung repair service I have ever used for in home repair in Trumbull and Mahoning county Ohio
Joes home appliance was contracted out by samsung to fix my refrigerator. They showed up to look at it, came in, we're very short with me, just took a glance at my fridge, said they had to order parts and left. In and out in less than five minutes. I asked a few questions, got barely an answer, and they were gone. Heard from them two days later and they said the part would be in the next day. They knew I had just lost a lot of food and Memorial Day weekend was coming and I couldn't get reimbursed until the work was done, then scheduled me for a week later to finish the job. And then they seemed to disappear. I couldn't reach em, nor could samsung. I then called samsung and had them look at the work order, see what parts were needed, and scheduled a much more professional company to come out. Days earlier. With the part. I think samsung will be eliminating them from their contractor list when the contract expires. I would not hire these folks for anything. Unless you enjoy waiting for them to get around to you and you enjoy talking to walls.