Litehouse Pools & Spas
11052 Pearl Rd, Strongsville, OH 44136
Phone: (440) 238-7305
Primary Phone: (440) 238-6375
Phone: (440) 638-2350
Phone: (440) 238-6375
Fax: (440) 572-9868
TollFree: (800) 548-3772
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Our dealings with Litehouse in Strongsville, OH have been nothing short of horrific. I found out recently that the they misrepresented a piece of patio furniture we purchased in 2006. On their receipt, it stated the piece was the "Grand Tuscany Chaise". Fast forward to this month when I purchased a new custom fabric cushion for this model (from a different company) only to find out it was in fact the "Tuscany" chase, not the "Grand Tuscany" so of course the new cushion did not fit. We paid $379 for the new cushion and then had to re-order it in the correct size and pay another $300 because LITEHOUSE LIED. The most recent debacle was with a 10' Heritage Pine pre-lit Christmas tree we purchased. Prior to this, we always had live trees so we were novices. The salesman told us there would be a "little" green dust on the tree and to shake it off before putting it up. The green dust turned out to be a massive amount that we were not prepared to deal with.The white lights became encased in the green dust which baked on and was impossible to remove. $2,500 for this toxic tree that we will never put up again. I tried to resolve the tree issue but they would not even consider letting me return it. I have the original receipt for both of these purchases. Buyer beware: these people do not deserve to be in business.
DO NOT let these guys in your home. The installer named Jim not only ruined my carpet, but when he finished up with a drug deal ( I watched this idiot sell pills in my front yard in broad daylight) I had a $500.00 watch disappear from my bedroom and the pool table he installed is already in need of repair. I cant give this review zero stars or I would. Jim is the name of this drug dealer/litehouse pools 'expert' installer. Fair warning!!! Do not use this company!
06/30/2010Provided by Citysearch -
Called Litehouse for service on a leaking pipe attached to pump for our indoor pool. I also told Diana, the scheduler that I wanted help w/staining in the pool.
I was warned that it would cost $85 for the service call, and an additional $85/hr for the actual service.
The young man that came out took nearly an hour to write up an ESTIMATE to fix the plumbing and had no idea what to do with the stains. He took a water sample & promised I would hear from them later that afternoon.
He charged me $184 FOR WRITING UP AN ESTIMATE. Needless to say, I never heard from them about the water sample. WHAT A RIP OFF!