My experience has been very mixed. I have not had good customer service from the manager Samantha. She doesn't have a good attitude and the place only seems to care about money. I feel the hype will wear down as it's new and popular for now but it they continue to treat people poorly at the front desk they will continue to lose members. The instructors are nice and have a lot of energy however they don't watch or correct form and I foresee people getting injured due to the lack of instruction.