5406 Pacific Ave, Stockton, CA 95207
Specialties: Dogs & Puppies, Exotic Pets, Mammals, Salt Water Fish, Pocket Pets, Domestic, Fish, Fish & Invertebrates, Amphibians & Reptiles, Rodents, Tropical Fish, Cats & Kittens
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A while back I came to this store looking for a doggie bed. One of their senior sales assoc. helped, showed me the best one they had, which cost $100 plus tax, said that the outer material was tear/ bit/rip proof, had a lifetime warranty which Petco stood behind, no questions asked. So I made the mistake of buying it. It lasted only about one week, before falling apart!!! I took it back with the receipt immediately. I was willing to just exchange it for the identical item. But the store manager was rude, obnoxious, abrasive, & insulting! Not only did she say that it had no warranty, refused to give me the name and contact info of the manufacturer, AND refused to do and even exchange or refund because it (sic) "was no longer it the same condition that it was purchased in." Daaaaau!!! It seems to me that a $100 dog bed should last longer than one week, yes? They also refused to give me the contact info for their corp. office! I went back to that store dozens of times, but always got the same excuse, plus after 30 days they also asked why I waited so long, and now it is too late to do anything to help me, and just offered a sarcastic sooo sorry! I though that maybe that was the bad attitude of the one store, so I tried going going to several other Petcos in the area, but they were almost as bad and refused to help me any. So I googled their corp. headquarters, expecting to get some help from someone helpful there. Buy they were just as rude at their corp.headquarters, refused to talk to me, made call a different phone #, got a recording, & promised to call me back promptly, but tbey never did call
me ever! Apparently their rude crappy customer service is part of their corp. culture, & is like that at all their stores, & all the way up to their corp.headquarters! Wish I'd gone 2 PetSmart instead, were I 've spent $200/week on my many dogs ever since!!!