On Dec 13, 2016 I called this hotel because my credit card information had been stolen & fraudulently used to book several nights at this hotel. I let the hotel know that it was fraud and that I was contacting the Stockton PD. The Stockton PD responded and removed this individual from the hotel because they did not want him to be there. 2 months later they are contesting the fraudulent charge with my bank - trying to get me to pay almost $400.00 in charges. THAT WILL NOT HAPPEN! I have the police department information & report to prove it. Can't believe that any reputable company would treat a victim of identity theft in this manner. DO NOT STAY AT THIS HOTEL!!!!!!!!
5045 S Highway 99Stockton, CA 95215
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On Dec 13, 2016 I called this hotel because my credit card information had been stolen & fraudulently used to book several nights at this hotel. I …
Newly renovated with modern presentation and ample parking. Building dirty and not well maintained.
This was a crappy motel. The bed was horrible, the room was to warm, there were cats all around the place. Also they charged a $40.00 deposit that they didn't refund for two weeks.
This was a great hotel. The rooms were clean and very spacious. The service was good at the front desk. They had a good, hot breakfast in the morning. Close to the golf course where we were attending a wedding.
I wish i did not have to give this hell hole even 1 star..Where do i start well Upon walking into the front desk area of this place should have been enough for me to walk away..did i? nope what a fool i was, It took the uneducated girl behind the counter 30 mins to finally get my info into their Commodor 64 pc system after that she demanded a 40.00 security deposit and stated that it would be refunded at check out after they come and check the room, What a joke i am a 48 year old business man not a 20 year old party hound, Not wanting this place to have my credit card info i opted to pay with cash, Now get this my bill with deposit was almost $ 89.00 with internet that cost 2.99 XTRA so i gave her a $100.00 dollar bill she stated she could not accept any bills larger then a $50.00 omg i tried to explain to her but to no avail i had to go to the taco wagon on the corner to break a $ 100.00 bill and come back and pay her. Ok get to the room go inside it was a grubby lil hole but i was wanting to relax for a few, Look for the tv remote..there was none..turn on tv and find only 2 fuzzy sports channels nothing else, call the front desk they now expect me to be at their beck and call while they try to round up someone to come fix the tv I had enough i told the person on the phone to just forget it and refund my money..Nope they would not..LONG STORY SHORT...STAY THE HELL AWAY FROM THIS PLACE
the staff is very polite and out going personalityand the in restaurant is very clean and I like the decor and I wish I could they more stars