This furniture store has horrible customer service!!! I give them negative stars!!! Friendly advice, take some classes to work on your customer service skills!!! I will never step foot in there again!!! Not one person asked if we needed help, that's sad!!!
Jerry . NNov. 3 . 2017This is the first time in my life that I write a review.Buyer Beware. I would give them a Negative 5 stars if I CAN.STAY AWAY worst customer service I have ever seen in my life.Shoddy furniture, terrible service and bunch of liars.
Terrible service. Shoddy furniture. Warranty is worthless. Bought a sectional back in September and the chaise part broke. Sent pictures to claim warranty and was told it is normal wear and tear. Took 2 weeks to get a technician to look at. Then another 2 weeks to get it picked up to be repaired. Now it is getting repaired but will be another 3 weeks till I have it back. Now I've paid 1300 for half a couch. Would like to give 0 stars. Only shop here if you want half of what you pay for.
What a bunch of LIARS!!The manager helped me with a chair and I told him I didn't like the color. He said, it's custom made, you can pick out whatever you'd like. As he's walking me over to pick out a new color swatch, he quoted me $600 on the chair with and additional 20% off. Then passed me off to another associate to finish up. She then quoted $945 for the same chair. I told her the manager quoted $600, she said oh no, that's if you buy the floor model, not a custom chair.
I can't understand why there are Negative reviews in which I find it so HARD TO Believe!... I had such an amazing time with the staff of Premier Furniture Gallery and the furniture's itself prove their worth as one of the Furniture Gallery in town!! don't be fooled by the bad comments, the person who assisted us was awesome, and was really spot on in helping me choose what I want. The products they sell are luxurious, fair in prices, and sleek. The whole time they were patient, and was not force selling anything on me but I ended up buying a sofa which is very chic and comfortable.. love it!
Went in to buy a coffee table, they have a great selection. I found just the right one, took a picture with my phone of the sign to take to the cashier, to order the table, out of no where The Store manager this huge man starts yelling in my face, about taking a picture. I explained I just took a photo of the code so I could go to the front and order a table, he stomped away came back shoving a plastic sign at me that says no photos. I apologized and explained again, and he said "I am the Manager and what I say goes, I started walking way, and he starts yelling for me to leave the store" I went to the front to get help from another associate, they were all scared of him, He is obviously a passive aggressive who abuses his employees and his EX customers. I will not be back. Over the years having built subdivisions, I have purchased allot of full rooms from them, but if this guy is their manager he cant even have decent manners, this place is going down hill. A real shame I love supporting the local guys. Bai family, sorry but your Manager needs replacement.
Very nice showroom. They have great prices and a huge selection. Staff was friendly and helped me find the perfect bed.
I bought a dining set and bedroom set from Premier Furniture in Stockton. The salesman tried telling me they were solid wood. After being over priced for their Made in China furniture, they force delivery and assembling charges on you because they do not give you the option whether or not you'd like to assemble your own furniture in your own home. The guys who came to assemble my furniture were so incompetent, they stripped alot of the bolts with their power drills. That is why I will never go back to this business again. But, if you want to pay outrageous prices for furniture that comes with made in china stickers, by all means.
i was very pleased with my shopping experience at Premier Furniture. My sales rep Steve showed me several bedrooms sets and I found exactly what I wanted and all under my budget. Great store hands down!!
Wow what a showroom!! Selection is huge and entire place is extremely clean. Prices are very good. Service staff is friendly and I got exactly what I was looking for a perfect full bedroom set.!!!