An efficient business-related asset. We use the Enterprise Rent-a-car agency located in the Stockton Auto Mall exclusively as part of our business transportation fleet maintenance and upkeep on a bi- weekly to monthly basis. It is cheaper to rent their vehicles, than to own an extra transport vehicle. We use our vehicles to transport on a very ridged schedule and have a very efficient relationship with Enterprise to help us stay on schedule. This agency will provide us with rentals immediate if we have an unforeseen problem and they will also pick up our drivers where ever we drop off and take us to their store. At the end of a rental period Enterprise will allow us to drop their rental at our repair shop (Morgan Automotive) which allows us the immediate resumption of our normal business with our vehicles. As with any rental agency, Enterprise collects up-front fees and deposits.When some of our rentals extend due to unforeseen problems during repairs, the billing must be modified. Enterprise sends our accounting department an up-dated final bill via e-mail within 24 hours of a return which also greatly adds to the overall efficiency of this business relationship. Since everything eventually wears out, we will probably negotiate our next vehicle purchase from their fleet. When that happens, we will up-date this report. Thanks, W.J. Shannon, Controller; Kids Experience Preschool
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Folks who work there are pleasant enough, but when I go in to get a car, my expectation is that they will not only go over my rental contract but they will take the time to show me the car... seat adjustment, how to adjust the steering wheel, whether or not the lights come on automatically, and the controls for defrosting the car. This should be mandatory, not a nice thing to do if they have time. They should make the time. It is pertinent to their customer's safety. My most recent experience was that when I asked for the rep to go over this with me, she said if I had any questions, that I could call in to ask... really??? Call in to ask??? Lazy service. I got my rental through Costco so I will be exploring the other options of car rental companies that they offer. Unfortunate, as their location was most convenience for me. However, I will forego convenience in the interest of good service.
I have rented from this location twice this year. During both visits the staff were extremely friendly and helpful. While they didn't have a car un the price level I had reserved they gave me a free upgrade. During my most recent visit I had to wait while the car was being cleaned so they gave me a discount on the gas. Overall I am extremely happy with Enterprise and their staff.
I absolutely love this Enterprise location...ive been renting from them for years...when the had the trailor...every single one of my experiences were fantastic..the car was always clean and on time...never had to wait more than 15 min....they're always on the ball providing excellent customer service....Thanks Enterprise you make traveling alot easier����
I have been renting from this location for close to two months and I've always received nothing short of outstanding customer service!! The agents are always eager to help and make sure that each customer leaves completely satisfied!!!
Great customer service at this location. My very favorite! Wish they were open weekends but that slight inconvenience is worth the superior customer service. Good prices too.
I never had such great service and I was told about them threw a co-worker. They were efficient and quick with getting me a vehicle I will be going back again.
They are ok there is never a variety of vehicles to choose from when needing a rental when having a repair done on my car but the customer service is A1.
Arianna was delightful and the new paperless process was fast, efficient and EASY! I highly recommend this branch. The staff are excellent!
Needed to rent a car to go on a short trip over the weekend. Enterprise was helpful. Price quotes am was close to other car rental places.