Do not ever use this business!I have been to this establishment 4 times:1st time: I had a suit altered right before an interview. We agreed upon a 3 day turn around. I went to pick up my suit and it was not ready. She said to come back in an hour. I did, it was still not ready. She said to come back in an hour, I called in an hour... still not ready. She said it would be ready in a half an hour. It was finally ready. To compensate their poor service she discounted me $2. (less than 10%)2nd time: I had three pants altered and a dress altered. We agreed upon a week turn around. Given my first experience I called at the agreed upon pick up time. It was not ready. I called back an hour later, still not ready. I called back another hour later, it was finally ready. No compensation was offered.3rd time: I had 2 dresses and a suit altered. We agreed upon a week turn around. I showed up 4 hours after the agreed upon turn around time. My clothes were still not done. I had to sit and wait 10 minutes for her to finish the last dress. No compensation was offered, but for this incident I didn't think it would be warranted. I am not unreasonable.4th time: I dropped off 13 items for dry cleaning. All the signs outside offered 30% same day turn around. She offered me a five day turn around. (???) I said fine. My husband offered to pick up my clothes for me while I was away on business. When I returned, I cam home to only 7 of the 13 pieces I dropped off. I called and was told that my clothes were still there. (Thank goodness.) I had to return to pick up my clothes. When I got to the store I explained the situation again, and she just laughed and said, "Every time this happens to you. We make a mistake." She still charged me full price. No apology, no compensation, nothing.There will be no 5th time!