A hospital social worker referred me to a representative for Amicasa Hospice and Home Care Services. He was an excellent salesman and I decided to look into this company. A wonderful care associate visited our home to discuss care options for my mother. I followed by visiting the location in Decatur. It is a brand new facility with lovely laminated flooring and lots of rooms - most of them empty at the time ( February 2017). After completing the paperwork, I met with the Owner/Director, a woman of African descent. ( I mention her nationality only because I do not remember her name.) In any case, I asked her if I could have a written document that outlined the plan of care my mother would receive. She grew agitated, trying to explain to me the definition of hospice. When I demonstrated my familiarity with the concept, she appeared frustrated and told me she wouldn't provide anything in writing to specify what their organization would do. "She's dying.", she stated angrily, "Okay? We're going to keep her comfortable until she dies. That's all." She then accused me of not accepting my mother's condition and told me I wasting her time. She demanded I leave the office immediately because she had paying customers outside who were emotionally prepared for their loved one to die and she wasn't wasting her time talking to those who had not. It was the most unprofessional interaction I have ever had with a facility that claimed to care for the needs of the vulnerable. I would not recommend this facility to anyone who cared about their loved one. Note my rating above. Expertise? Highly questionable since they will not provide plans in writing. Facility? Nice, but empty. Undoubtedly because they are ushering patients to the grave with the expediency of secured financial resources. Professionalism? Not even an inkling. There are other competent hospice choices in the greater Atlanta area. Run for your life from this one - literally.
Not pleased at all with these folks. No compassion, no communication, and arrogant on how to care for someone they didn't know nor knew about the disease. Impossible to talk to about what was best for my mother. They only cared about being "right" and literally argued with me in front of my dying mother.