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General Info
We make technology work for you with a full selection of HDTVs, computers, cameras, gaming consoles, appliances, cell phones, tablets, Geek Squad® services and more. Visit your Sterling Best Buy now!
Boston Acoustics, Klipsch, at&t, ipad, iphone, refrigerators, samsung, sony, sprint, verizon
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Dulles Town Crossing
Dulles Town Crossing
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Amy M.



Usually helpful.. inventory could be better.. i have to drive to other branches to find things that I need and even then items are not available and have to be ordered.



customer service incident

I was shopping at the Dulles Town Crossing store yesterday and had a very unpleasant experience. Let me preface this email by saying I usually shop at the Reston Store and have never had an unpleasant interaction with any of the staff.

I walked into the Dulles Town Crossing store wheeling in one of your shopping carts that was left in the parking lot. I was immediately confronted by a young man at the front door with "the carts belong outside" in a very gruff tone of voice. He preceded to tell me that it was " no big deal to take the cart back outside". I told him he clearly lacked customer service skills and asked for his name. He said it was "Dakota", no last name and no ID badge. I requested to speak to a manager and talked with a man named Rustin Jamerson. I related the incident to him and told him that Dakota was not a good spokeperson at the front door of a Best Buy.

I hope this was an isolated incident but from the tone of Dakota's voice, I am not too sure about that.

P Berardi


Phone: (703) 430-2150

Address: 45575 Dulles Eastern Plz Ste 188, Sterling, VA 20166


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