This low rating is mostly directed at the service department. The salespeople I've encountered were great but oversold the service department. I've taken our Jetta in 3 times and have yet to walk away completely satisfied. I may be spoiled by Pohanka Acura, Pohanka Chevrolet and Audi of Chantilly, all of which I recommend. The first time I visited Lindsay VW service department, I had to prove to them that I purchased an extended warranty two weeks earlier to get them to remove charges from our bill. Our latest episode was over purchasing a new key. Seems easy enough, but even though I set the appointment for service online a few days before the appointment, they told me at the service appointment that they were GOING to order the key and would call me when it came in. I paid for the key in advance and waited for the call. Later I received a call telling me that my key was in and to stop by at my convenience. I went a couple days later with the family expecting to pick it up and go. The service advisor told me it would take an hour to program. (Would have been nice to know in advance.) We did not have an hour to wait, so I set an appointment for a few days later. All the times were inconvenient because the service department closes at 5pm, according to the service advisor. We returned for the appointment to program the key. We took a seat in the lounge for about 40 minutes when the service advisor said we were all set to go when the car came out of the wash. When we saw the car was finished, we left. Soon after we were on the highway, the service advisor called to say we needed to pay for the programming ($95). This was the first mention of this fee. Of course it was rush hour by this time, so we made our way back and paid the $95. What bothers me most about this is we have 3 kids who drive VW Jettas. The boys have moved away already. This is our oldest daughter's car, and we have two more girls about to start driving, and I really wanted to buy a VW Golf GTI for my own tool around car. Now I need a new plan for those three cars solely because of the Lindsay VW Service Department. Too bad it's the only VW dealership within 25 miles of our home. Very disappointing.
21550 Beaumeade CirAshburn, VA 20147
The hostess was very patient and kind- Thank you guys for a wonderful birthday party!
Everyone at the store was amazing. They made the transaction fast and simple. I appreciate all the great people we worked with.
At the time of the purchase i didn't know the car be bought it was involved in a crash, high interest 15% (that's what we got),and the extended warranty sucks, its been 3 months driving the car and i already have problems with the transmission, breaks and the key ...overall experience not good, avoid this place if you can
Bought a used truck from Koons Ford Sterling. I could not be more satisfied. Effecient,polite,progrssional, hogh integrity. ...and no I'm not connected with them in any way.
Having purcased my Volvo at Don Beyer, my yearly state inspections are free! Not only did I get my car inspected, but the staff washed and vacuumed my car as well! No sooner had I sat down and started reading the paper, when they called me and told me my car was done! Thank you!
I just took delivery of another new BMW today. I've purchased/leased a LOT of BMWs over the years, most of them from the same salesperson: Bryan C. He's not the typical car salesman who's just out to make the next sale. He's been with BMW for many years, builds relationships with customers, knows the product inside and out, and is honest. He worked for a period of time as the sales manager, so he knows how to structure a deal to take maximum advantage of incentives and financing options. There have been times when I wanted to make an impulse purchase and instead of just taking my money, Bryan would tell me "I think you'd be better off waiting a few weeks until..." That's because he wants you to be completely happy with the purchase and he knows that unhappy customers tend not to come back to the same dealership. I know several salespeople at BMW of Sterling who will provide great service, but I recommend contacting Bryan first if you have that option. He really went above and beyond to make my most recent purchase and trade-in work.
I am a 1st time BMW owner. The attention and service I rec'd was 10 times more than I expected. From the initial meeting with my service advisor, courtesy ride, vehicle maintenance, the waiting area - EVERYONE was polite and attentive. I was blown away by your services. A bond of trust was established and I have committed myself to your facilities. Already, I have and will continue to share my experience with co-workers. I look forward to doing business with BMW of Sterling again. In short - you guys closed the deal...Thanks a million! ...
Dealership was clean and inviting. Sales person was professional and attentive to me.
Special kudos to our salesman --always available to answer questions and provide us with important information. Never promised anything he didn't keep. I'd also like to commend the finance dept who made the entire process as painless as possible.