5 Stars!! My trip happened to coincide with the biggest snow storm for the DC metro area in several years. Upon stepping out of the airport, I found the shuttle waiting and had a very nice conversation with the driver on the way to the car lot. Once I arrived at the car lot, I was immediately greated and served. Originally had a compact car reserved, but due to the amount of snow from the storm, they hadn't cleared all the cars. I was offered a minivan or a small suv with no additional cost. I opted for the SUV sine it was just me and didn't need a minivan. Great service, great staff!! Will rent from them again!!
Just recently rented a vehicle from the Dulles Airport location. From the roadside pick up on Sunday 22 Jan to the shuttle ride back to the departure on Friday 27 Jan the service was top class. When I was asked by the attendant how can the service be improved, I was speechless, the only thing that I could think was: how about a hot cup of coffee? Everyone I spoke with was friendly, professional, and dedicated to provide us with the best service possible. Enterprise has been my best car rental experiences in Dulles, National, Tampa, North Bethesda and Houston. Jose
At Roanoke VA you have no signs about return procedure . Even your employees have tried to tell you with no luck. Nobody greets you. You need sign saying. Pick a spot and park. Remember the number of spot . Write down mileage. Bring keys and papers to enterprise located at baggage to left side of airport. Instead you get nothing. Your great fix this for employees and is. Reo Hatfield 540 -480-2109
I rented a truck from Penske at the Sterling VA location (Acacia Dr.) and they were a life saver!!!! I had booked a truck with another company only to find out that the truck I reserved was not available. I called Penske that morning, (spoke to Vinny- who was great!!) and he made the entire process super easy and fast. I would highly recommend Penske (and Vinny)
Excellent Service! The rep was patient while I looked in the inside of 4 SUVs before making a decision. They are fast and friendly. I was in and out in no time. Even when I returned the vehicle I didn t have to wait long. They had sort of an assembly line going on several reps working outside. I never went the counter!
Had great experience at Enterprise, got me in quick and out quick. I was worried that me flying out at 5:00 AM would be a problem but they were open 24 hrs. I got mid sized SUV car was clean and maintained well but the Jeep Patriot does not have a lot of power to get out of someone's way. Thanks guys & gals at Enterprise
I had a flight get cancelled and needed a one way rental to PA. The manager on duty was very helpful getting me a good rate for the one way and did it quickly for me since it was already late in the evening. I would highly recommend Enterprise, they were friendly, fast ans extremely helpful and professional.
The service was okay. The car did not come with a gps and I didn't even think about it when I rented the car. I wasn't aware the service was offered until I returned the car. I would have appreciated the information upon receiving the car. Just passing this along for anyone's future reference.
Excellent service , I caught the van at the airport the driver was very nice and helped with my bags . The man the desk was quick and I was in my car very fast . Returned my car at 4 am , put it in line and the van was there to take me to the airport asap. Great job National
Selection was very limited when I got there, due to both business and the fact my plane left an hour and a half later than scheduled. Finally got a decent car, a Chevrolet Malibu, and It was fine for my needs. Service was good, as it always seems to be with National.