The service department at Don Beyer Volvo Dulles is outstanding. I have always received outstanding customer service and the highest quality of maintenance service on my Volvos.
I visited dealership and had great experience, Zahid was really helpful and knowledgeable. I was reluctant to buy used car but my budget was limited so shopped around different dealerships and craigslist but didn't find any good vehicle. I was looking for bigger vehicle for my growing family needs and found perfect match at this dealership. Customer service was A++ and financing part was really easy. thank you!!
Best experience so far at this dealership. I would recommend it to my friends and family. Great people to deal with and they are very friendly and knowledgeable. They explained every question I had in details and Zahid Butt is very honest and transparent and do not charge hidden fees like most dealers do.
I got a Lexus SUV for my wife from this dealer. The sales team was very professional, forthright and honest. Posting a free CARFAX report on their website was very helpful.There were no extra or hidden charges in our transaction.I highly recommend buying cars from here.
It was an absolute pleasure buying a car from Seized Luxury Vehicles. They had the lowest price in town and the car was just as described. The sales manager was extremely helpful and walked us through the entire process of buying the car. I would definitely buy from them again.
I went looking for a car for my son and they were very helpful and straight forward. No hassle and no pressure. We took our time and the sales manager was very helpful.
Chris took advantage of our daughter who is 19. She was buying the car herself and he kept feeding her lines about things he was gonna do. I actual just received the tags, 2 months it took she had 2 sets of 30 day tags! The car had no radio and he was gonna put one in. After driving 4 times to VA from Hagerdtown he put one in. On her way back to school it caught on fire. With it catching on fire it blew her brake lights, an additional $600 later that was fixed by us. Chris said oh you should have told me ..... we did we were not compinsated. Next my daughter went down again after her father got involved and he said he had a radio ( mind you this is 1 1/2 months later) she fets there by 9am and has to work at 4 he said no problem. Well I had to drive down at 230 so she could take my car to go to work he then sent me to an amazing stereo place ( but this is after my 19 year old daughter sat in the shop since 9am and nothing being done!) my husband had to then come and relieve me so I could be home with our youngest and he got home at 930pm!!! We finally have a radio and her tags but it took 2 months and for her parents to be involved. He is a sleazy horrible car salesman and he give everyone a bad name! Run do not walk away from this dealer.
This low rating is mostly directed at the service department. The salespeople I've encountered were great but oversold the service department. I've taken our Jetta in 3 times and have yet to walk away completely satisfied. I may be spoiled by Pohanka Acura, Pohanka Chevrolet and Audi of Chantilly, all of which I recommend. The first time I visited Lindsay VW service department, I had to prove to them that I purchased an extended warranty two weeks earlier to get them to remove charges from our bill. Our latest episode was over purchasing a new key. Seems easy enough, but even though I set the appointment for service online a few days before the appointment, they told me at the service appointment that they were GOING to order the key and would call me when it came in. I paid for the key in advance and waited for the call. Later I received a call telling me that my key was in and to stop by at my convenience. I went a couple days later with the family expecting to pick it up and go. The service advisor told me it would take an hour to program. (Would have been nice to know in advance.) We did not have an hour to wait, so I set an appointment for a few days later. All the times were inconvenient because the service department closes at 5pm, according to the service advisor. We returned for the appointment to program the key. We took a seat in the lounge for about 40 minutes when the service advisor said we were all set to go when the car came out of the wash. When we saw the car was finished, we left. Soon after we were on the highway, the service advisor called to say we needed to pay for the programming ($95). This was the first mention of this fee. Of course it was rush hour by this time, so we made our way back and paid the $95. What bothers me most about this is we have 3 kids who drive VW Jettas. The boys have moved away already. This is our oldest daughter's car, and we have two more girls about to start driving, and I really wanted to buy a VW Golf GTI for my own tool around car. Now I need a new plan for those three cars solely because of the Lindsay VW Service Department. Too bad it's the only VW dealership within 25 miles of our home. Very disappointing.
The hostess was very patient and kind- Thank you guys for a wonderful birthday party!
Everyone at the store was amazing. They made the transaction fast and simple. I appreciate all the great people we worked with.