The owner and her son are super nice and catered to mine and other's requests to scrub off all our winter crustiness off our feet no matter how long it took! Lol. They didn't make any of us bleed either. Very talkitive to us all and not each other. Never spoke to each other in their native language so I know they weren't ever talking mess about any customers for the hour and a half I was there. Thorough foot and leg massage and just an overall great experience! Will definitely go back and recommend them to my friends!