Special ordered an item and agreed to pay $35 fee to get overnight. Store mistakenly ordered wrong item and apologized and said they would reorder but if I needed overnight I would have to pay an additional 35. for the shipping a second time. This is per the owner. Asked to talk to owner and was told his policy is he does not speak to customers. I was told to talk to manager, but he wouldn't be in until the following day which would not allow us to get item in time. Store associate asked him again to speak to us and again he refused per his policy of not speaking to a customer. I ended up ordering the item through amazon and was able to get overnight but amazing that this owner will not speak to the customers that keep him in business. Also very shocking he would require a customer to pay a shipping fee twice for one item, when the mistake was on store end. Would highly recommend any of the other tile shops in same area. Staff friendly but owner very arrogant and unprofessional.
16645 E 14 Mile RdFraser, MI 48026
From Business: Carpet Direct is a full service Flooring Provider, we take every step to make sure you are fully satisfied, in addition to providing the most comprehensive offeri…
Eric installed the ceramic tile around our bathtub and it looks outstanding I highly recommend Eric for your next tile job.Marty and Hope S Sterling Heights Mi
As a seasoned design professional for over 10 years I have purchased and been involved in countless tile purchases. By far this place is the worst. Very Poor customer service and rude ownership. Do yourself a favor and shop else where. One star because you have to give them a rating. In reality it is a negative 10.
Called Eric's Tile and Marble on 5-7 -2015 at 10 AM. Left message that I would like an estimate for a ceramic tile backsplash. Never returned my call.What kind of company does that?
we bought tile here for our bathroom,went back to get marble thresh hold,brought it home and noticed it was broken,the tile installer and I were the only ones here and I was the one who put it in the house so I called right away and was told sorry we can't help who walks on it..really?? it wasn't even installed yet,I was told all we can do is sell you a whole new piece,I would never buy tile here again ar refer anyone..as a business owner I know the value of customer service and this place lacks it completely..it got a 1 star becouse I had to