I had a package that was supposed to be delivering to me and it required a signature upon delivery, which I was not aware of until a delivery attempt was made. I received the little slip in my mailbox stating they had come by and no one was home, but it said I could go online and schedule a redelivery for whatever day I choose. I picked the following Friday May 12, but the PO ignored my scheduled redelivery date and they attempted it on Thursday, May 11 when no one was home. When I got home from work on Friday, the correct day of redelivery, my husband said that he was home all day and that no one stopped by. I checked the door and our mailbox and we did not have another "sorry we missed you" slip. I called the PO and after waiting on hold for over 45 minutes I connected with someone who told me they attempted delivery on Thursday and Friday but no one was home either day. This is a lie, my husband was home all day and would have answered the door if anyone was there. The representative put in a "case" for me and said someone would look into my matter and call me back. I got a call from Nancy today and she said that I "need" to come get my package from the post office because redelivery was already attempted one time (and she said they do not attempt redelivery more than once) and they will not be sending the package out again. I asked her why they ignored my confirmed redelivery date that I chose and decided to come the day before. She told me that if someone is in the area they attempt delivery again. I then asked her why they claimed to have delivered on Friday when they actually did not but she claims they did at about 3:00 pm again. I asked her if this was true then why did they not leave one of the slips in my mailbox or on my door stating they came by, and she said do not leave those upon redelivery. I find that extremely odd since I received a slip the day before when they attempted redelivery.
Nice deliverers and quick service, they don't deserve only 1 star.
In Sterling Heights MI I ordered 6 books of stamps on line Nov 6. This is the route. Nov 11 Kansas City, Nov 13 Tulsa OK, Nov 16 Allen PK MI, Nov 17 Sterling Heights MI ( Oh boy) Nov 20 Tulsa OK.Sent cust serv email Nov 19. No reply. Today I have been on hold for over 1 hr 20 min after being transfered to the stamp department. Stamps were pjurchased for funeral thank you cards. The cards are ready but no stamps. Their recording keeps says just click to buy stamps. Every number I called were unanswered or disconnected.