Animal Clinic of Sterling Heights
39990 Van Dyke Ave, Sterling Heights, MI 48313
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I am working with my second service dog and this is the only vet I would use in the tricounty area. Staff is friendly, docs are knowledgeable, and doc Wilson is a board certified orthopedic surgeon. Fair pricing and a committed staff. Had to euthanize a dog a nd I am in my 60's it was the best of a bad situation. Would give them 6 stars if I could !!
Been using this clinic for years , Dr. Wilson did a great job on my dog's surgery , but over the last year I've seen a huge decline. Techs are clueless and rude . They will leave you unattended in a room for an hour . They almost killed my Yorkie poo with their incompetence. A simple blood draw was almost disasterous , when they drew from the neck and they didn't watch the site . His collar was on and in minutes he had a hard time breathing . Last surgery resulted in a second surgery ... They were sorry ... Yea right ... Would not recommend
My fiance and I have been using this clinic for almost 3 years now. When we brought home our (now) 2 1/2 year old Pitbull puppy at only 6 weeks old, Dr. Booth was the reason we conitnued to use this clinic. He was very friendly and attentive to all of Beau's needs and was extremely pleasant to us and our little puppy. We used to brag about this clinic to all of our friends and recommended this office to all of our friends who are pet parents. However, within the last year, (after Dr. Booth left this location) we have not received the wonderful service that we were so accustomed to. Aside from the extremely long waiting time to see a doctor, we have not found another doctor at this location that has made us feel comfortable or even taken the time to listen to our concerns or answer any questions. The doctors always seem to be in a rush, resulting in feeling as though we are a bother rather than a welcomed and appreciated customer. During our last visit a few days ago, we arrived 15 minutes early for our appointment. After sitting in an exam room for over 45 minutes without seeing a doctor, or even being acknowleged by the staff, we decided to leave. No attempts were made to keep us from leaving, nor were we even questioned as to why. We have decided to look for another veterinary clinic where our business is appreciated and we know that Beau's needs will be met. I am sorry to say that I would not recommed this veterinary clinic to anyone who is seeking above-average pet care.
They are so WONDERUL! the doctors have such passion for every animal that walks in, they really want to help animals. what I also like about the doctors there is, they not only care about the pets but they also care about the people who bring in their pets. Their patient. Sincere. and very respectful. They WANT the best for each animal and they work so hard. The receptionists are also very sweet and understanding. The prices are very reasonable and not off the wall like the last vet I just recently left for this amazing animal clinic. Thank you Sterling Heights Animal Clinic!!! for caring about my pets and working so hard to get the best results!!!!
08/03/2011Provided by Citysearch -
If your pet is healthy and a dog you will be ok here. If you have a sick animal or a cat- go someplace you will get more personal care. They are in a rush. They give cats dog vaccines. The 'specialist' head vet is only there a couple of days a week and is never available to consult the other vets. They are nice, but they will put your pet in a cage for hours and not do anything for it. They tried to send my cat home in agony and dehydrated. I had to demand an audience with the specialist and pain meds and fluids. I love dogs, but my cat does not. The place smells like dogs and urine. It is stressful for a cat. I will not go back. I had to see five different doctors five days in a row and none of them are on the same page. They leave you waiting in there lobby and then in an exam room and then it takes 15 minutes to pay. Nice enough young vets and the vet techs, but Dr. Wilson- the head guy is aloof and unsympethetic after all of the five vets, 8 hours in a cage and the cats pain. I wont go back.
They have another location up in Romeo (Wilson Veterinary Hospital). Both places are very nice and CLEAN. I wouldn't go anywhere else. We used to live up near Romeo, so we started off at Wilson. I prefer that location to this one. Dr.'s John and Jeremy Kreiger are awesome; I always request them.
Animal Clinic has several wonderful vets; however getting to see them takes forever! Back when they were in the smaller clinic next door they seemed more caring and understanding. My worst experience was when I took my cat there that is very loving and she licked the Doctor...she got a smack in the face and I was told she needed to learn manners. When you call them to make an appointment you stay on hold for ten minutes even if it is an emergency. When you do need to get in for an emergency there is never any time and they tell you to go to the Romeo office. If you get to see Dr. Wilson or Dr. Lions they are the best just be sure you have time to wait!!!
06/03/2010Provided by Citysearch -
Dr. Wilson and his clinics were recommended for my dog's orthopedic surgery. I live in Detroit so I opted for the closest clinic, being the Sterling Heights Animal Clinic. For the surgery consult appointment, I waited one hour after my scheduled appointment time in the waiting room, then I waited 15 minutes in a small exam room. The Dr. was professional, but not apologetic for the wait time.
The day of my dog's surgery her check in went smoothly and I was notified at 5PM to pick her up at 8PM that night. Again, I waited in the waiting room for 45 minutes, then I was taken to get post surgical instructions, and then I paid--I waited another 10-15 minutes after I paid. They brought my dog out and she looked like she had been hit by a car! Her incision was bleeding and she was extremely groggy from the surgery. After an hour of waiting for my dog, they advised that I let them keep her overnight!
The following day, I got a phone call asking how my dog was (mind you they still have my dog!). After work I called to see when I could pick her up, they told me that they didn't have my dog....I asked, ""what do you mean, I left her there last night after surgery, remember.""
""Oh, we transported her to the Romeo clinic, let me give you that number."" No one told me that was happing.
So I call the Romeo clinic and they told me that they would have to check with the Dr. and call me back. At this point I asked to be called promptly because I was already half way there because I work in Rochester Hills, but live in Detroit. Low and behold, I waited another 40 minutes after I got the clinic until I got my dog in my car.
Yes, it continues....I have been trying to schedule her 10 day check up and staple removal with no success. The staff on the phone has been rude. They keep telling me that they will call me back and they don't. When I call, they keep telling me he is booked--when I ask what do I do, how long can she go? They just keep telling me he's booked and they'll have to squeeze me in--they need to talk to the doctor--they will call. Well, they haven't done any of that to date. I have paid my bill in full, I am a surgical patient, I would think they would schedule accordingly. I am thinking of calling them and telling them that I saw staple removal on youtube and that I can take it from here!
I will never recommend this clinic to anyone. If you have to pay another 100-200 dollars for an orthopedic surgery, it would be worth it not to be treated so poorly.