We had a great experience with Hard Rock Stone Works. We had bad experiences with our local granite companies in the past (Novi) so we decided to try HRSW on a recommendation from a friend. The process was fast and professional. The installers did a great job and we LOVE our new counters!!!
62520 Van Dyke RdWashington, MI 48094
Great experience. I usually have my landscaper update my beds with mulch. but this year I wanted to do it myself. What a huge selection. I also …
21200 Cass AveClinton Township, MI 48036
From Business: Excerise your choice -Avoid the Middleman and buy from the Manufacturer. All memorials are Handcrafted on site in our Workshop. Highest Quality Granite and Bronze…
Being in customer service i know that it is not that hard to be polite. Every Person I talked to in the front office was horrible to deal with and when your talking about big ticket home improvement there is a reasonable expectation of respect and accommodation the buyer should have. When going to pick out the slab for our granite counter top the other was told that her appointment wasn't on file and it didn't really matter because the slabs were so similiar. As it turned out there was significant variation that i will always pick out my slab in person. They changed our delivery date a week before the counter was supposed to be installed and was very unhelpful in rescheduling the install after time had been taken off of work by both me and my significant other. The onsite people who came out and measured and installed the counter were fantastic and are the only saving grace from our interaction. very happy with how the counter top looks but with so many options for counter tops in my area it is not worth the hassle of working with people, who once they have your money, could not care less about your purchase or your experience. I will definitely be sourcing a more customer oriented company for my bathroom and island bar projects.
Mis measured counter and would not return calls prior to install date. I was put on hold for over 20 mins several times only to not speak with anyone. Still didnt fix problem not returning calls about fixing mistake. Installer admitted measurer messed up and took photo of template ey would fix problem. Costumer service rep yelled at me said it was my fault. No counter top after two weeks absulate nightmare. Guy did not show me measurements after he lazer shot them never called me back. I think a second grader could read the template i gave him. Do not use this scam artist company.
would strongly recommend not using the sterling heights location. completely mis measured from easy to follow lowes template and will not fix! Rude costumer service would not return calls prior and after install date.