Called on a Wednesday ordered a brand new fork lift battery charger no problem there. Received the charger on a Friday, unboxed the charger and realized it was used (very used). So I made an immediate call to the seller, was told it would be taken care of ASAP. Got an email on Monday basically saying I was trying to pull a fast one on them. I have very good video in my warehouse and have to prove that I didn't switch out this unit, that is not a problem, but what of I didnt? And for the record the packaging on this charger was not tampered with in transit, it took some care to wrap this piece of junk. There were metal banding straps, pallet corners and shrink wrap used so damage didn't occur. I am saying all of that to say, they sent it to me used and they had to know it, it's my opinion that they are deliberately fighting this until the camera footage proves I didn't do what they already know I didnt.
We were in a pinch and these guys gave us fast, efficient service when it seemed the "big guys" couldn't be bothered with our call. Best pricing compared to other companies we called to. It was like icing on the cake. I'd recommend them and will be using them again.