Authorized Payment & Repair Center Cell Phone Accessory Wholesale - Bill Pay Center & Mobile Phone Repairs. New Location: 33122 Dequindre Rd Sterling Heights, MI 48310Next To National Coney Island
If there was a zero star button I wouldn't hesitate. They were very rude, customer service wasn't very good. They don't welcome their customers and talk different language in Front of customers. I was there with a problem the other day, I enter the store they looked at me never say hi/hello or welcome to the store or anything. I waited there for at least 10 minutes before I reach out to them and explain my situation however they did not resolve the issue I walked out with a mad face and issue in my bag. I have been to that store quite a few times and had the same experience. I don't usually give bad reviews until something worse happen. This is a bad representation of T-Mobile. Please do your research before visiting this store.
Absolutely the worst Tmobile retailer I have ever been with. I was very disappointed with the customer service. I would never recomend this place to anyone.
Very Rude behavior by the manager when I tried to return the phone I bought. He tied to blamed me for a manufacturer deficative iPhone. I don't know how the hell he became a manager so unprofessional.
Went in looking for a new phone and got a SWEET deal! The staff here is really friendly and knowledgeable about their products. I chose to buy the new Galaxy S7 edge because of all the new features, I did get a $200 gift back, in which i came back and used that money toward another phone for my son. We set him up on a prepaid plan. Love the amount of data and the speed that we get WITHOUT having to sign a contract.
I must say that the two guys working were very friendly however they put on a tempered glass on the screen of my new phone without telling me i was being charged for it. I was told how much I would have to pay, which seemed like a lot to me because I was only supposed to pay the tax on the phone. when I signed the exchange agreement and was about to look at the bill the sales person quickly took it from me and then put it in my bag. when I looked at it in the car I saw they charged $39.95 for the tempered glass screen cover. I'll be contacting the manager/ owner next week. you can't just put something on someone's phone without asking if they want it.
Glad I stopped by after noticing it open next door to wal-mart. The staff is very friendly and helpful.
Just left that place and most unprofessional person I have ever met. I have an upgrade and I went in there to get a new one. I asked to see a phone before I purchase it and he refused to pull it out. He repeatedly checked his phone to text while I was speaking to him. I asked him what's the difference between my phone and the upgrade and his answer was "nothing" when I walked in there knowing there were multiple differences. Never again will I walk in that store. Very unprofessional