Wanted to exchange the shoes that I had bought over in the Granbury store. They were to small. I had the receipt and all the tags were still on the shoes. Lady immediately told me they do not accept returns or exchanges from any other store. I asked why she said it was their policy. So now I'm stuck with a pair of shoes that don't fit. I have bought well over $200 worth of clothes from this chain online and in Granbury over the past couple of months. I was planning on shopping at the one in Stephenville since the Granbury location closed. I will no longer shop at this chain if their policy on returning and exchanging items is going to be so ridiculous. No wonder there going out of business.