The customer service by the delivery men was impeccable!
Don't listen to the negative people on this site. Gifford's was awesome. They have by far the best selection of tv's and appliances anywhere around. The prices on what I was shopping for was far less than any other place around. I just moved here and found them to be the best I have ever dealt with. They were very knowledgeable on everything and made some great suggestions that helped me find exactly what I was looking for. Thanks Chris. So my advice would be don't listen to the people who talk bad about them. Give them a shot and see for yourself. They are the best.
I've held this in for awhile now and until our most recent encounter, I was just going to let it go but now I really feel like others should know how aweful this business is. This all started for me when my son was graduating from high school and I was one of the moms helping with project graduation back in 2006. The salesman at Giffords said we could purchase anything for half off and eveything went great. It was a big success and that salesman was helpful, kind and polite. Mr. Gifford himself even thanked us for doing business with them. This year with my daughter graduating high school I once again helped with project graduation. We had our typical first meeting and then started to work on the business list. To my surprise everyone avoided Giffords like the plague even after I had told them how great they had been in the past. As the fellow moms and I worked down the list and realized we still had a large amount of funds left for prizes I decided to go ahead and go to Giffords. Big mistake! I went in and started to talk to Chris Gifford who right from the start flipped personalities when I went from looking at fridges to explaining that I was with project graduation. When I started to talk about the half off discount and how much it helped my sons class he then interrupted me and said that they no longer offer half off to project graduation. To say the least, I was taken back from his comment. Still in a state of shock, I then asked him why they no longer offered the discount and he said and I quote "because of people like you". At this point I could not even comprehend his rudeness and just stood there listening to him go on about how the don't profit from it and they get nothing in return. Isn't that the point of a donation? Regardless, I was shocked and extremely disappointed in how I was treated. Now it made complete sense why the other moms wanted nothing to do with Giffords and when I returned to tell them the story once again to my surprise, many of them also commented about his rudeness to them. From that day forward I have not bought a single item from their store. That would have been enough for a lifetime for me personally. I was even willing to hold back from writing this review but then the most recent incident happened. Which looking at some of the other reviews and talking to other people now after the fact I believe this is just a common practice for them now. It all started again when the very tv that my son had won from project graduation stopped working. I told him he was better off throwing it away and buying another one from Walmart but when he was back in town he took it up there to have them look at it because he said it was hard to find one with a built in player anymore. They even made him pay a fee upfront to run the tests on it. Nearly a month later when he called himself the repairman told him that it was too costly to fix and that he would have to buy a new one. When he told them he wasn't buying a new one they acted like they were not even going to give him the tv back. He did finally get it back and when he went back to San Antonio he had another repairman look at it and was told that it was a common, small problem. They ended up fixing it for less than Giffords even charged my son to look at it in the first place. This to me should be illegal. It seems that they are only concerned with everyone buying a new tv from them and ripping off their clients. I am in the middle of submitting this to the BBB and other organizations and would encourage anyone else who has experienced this to report their event as well so that maybe they can investigate these deceptive practices and at least stop them in the future or refund any money from those who have suffered in the past. I'm sorry for such a long post but I feel that I at least owe it to everyone to let them know just how this business is ran and let them learn from my mistakes, not their own.
We always like to shop local & support our community but I just cant justify paying alot more for the same thing. My son bought a range there back in the spring and soon after found it nearly 200 bucks less somewhere else. I had the same luck with my last small tv but while looking for a larger one for our den, Giffords said led was the best so we measured the screen and took down the model. When looking at it online we found it on tigerdirect for 600 bucks less and it even came with extra 3d glasses. Service is nice but what I keep hearing is that all the new stuff is just made to throw away anyways, so if thats the case then well take the 600 dollars. When our washer needed new bearings and a pump it was less to just order a new one from Lowes than to even mess with the repair and the guy even told us theyre all built by the same people anyways. Id shop there if they could at least be more competitive but overtime it just seems like they keep getting higher and higher and dont have what it takes to make a difference with service. At least then we might could still justify it but when we have to replace it anyway and sometimes wait weeks for calls or parts then were just going to start watching our bottom line. jacketfansville
After 5 service appointments and waiting for weeks to have my directv fixed... I still had issues with it and was locked into a 2 year contact. I started calling directv instead and their guy had the problem fixed in 15 mintes for no cost to me. Ive already started using someone else for my appliance and tv fixes too. When I took my flat screen in they said the screen went bad and that it would cost more to fix then to replace it and then tried to get me to look at new ones for $2500. I took it somewhere else a week later and then was told that it was just a minor repair and walked out for less than $200. The other guy in the metroplex said he gets that all the time. So needless to say, I wont be back to giffords.