Jeff did our pool in the summer of 2014. It was a breeze. Very personable guy, who was always willing to help. Came back out when it was time to close the pool and walked us through what to do. Also, called in the spring and asked if we needed help re opening. He has always responded back to me with any questions I have. My family and I are more than satisfied with the pool, and allure pools customer service. The Halls Statesville
164 E Edison DrStatesville, NC 28625
From Business: Stay A Float Pool and Spa Corporation is locally owned and operated since 2007 We strive to meet your lifestyle and budgetary needs, so stay local and call us tod…
Wow, almost the exact same problems here as the previous comment. Promises made but not kept. Incorrect installation (improper reinforcement, which voids the manufacturer's warranty). Pool feature that was in the contract was not in place when the pool arrived. Substituted filtration system (which we accidentally noticed in time). Constant delays and unwillingness to work with our schedule, as promised (putting us off for weeks, then rushing to finish). (To stay on schedule, we did more things ourselves than we should have, including renting equipment and applying our own manual labor -- in August in the south.) Basic things done incorrectly, which we had to fix (costly and time consuming). Allure owner was not on site often enough to prevent or solve problems. Slow communication (to call us back or show up onsite). Misleading communication. Blaming us for their mistakes. Final price significantly above estimate, with no warning.
This "company" is nothing more than a nice guy (watch out he'll fool you) that is willing to promise you anything you ask for...but he does NOT deliver. What he DOES deliver looks good for a week or two, then it all falls apart. He never even finished the job. We had to hire someone else to fix his work. DO NOT USE ALLURE POOLS or Jeff Young...they'll rip you off and you'll end up paying lots more to fix it than to just go with a big name pool builder.