Please take a minute and consider my horrible experience here as a fair and honest warning for anyone who comes through those doors to do simple lab work. I am a student and needed a regular physical done at my doctor who happened to be next door to this Northwell Lab on Forest Ave. It's literally across the hall. I was referred to go to get bloodwork at this lab by the girls at my doctors office. I walked in to the lab and as they took walk ins and my insurance I thought why not get it done right on the spot. Too bad i did that. My gut feeling is always to avoid theSe kinds of places where they take you right away so convenient? No. Here's the thing, everyone was nice. However I should have walked away when the kid before me went in and was screaming bloody murder when the woman with short red hair (someone said her name is Nina), stuck him in the arm. My stupid ass went in right after the kid because I thought maybe he was just scared of needles. No. Be scared of this woman. She stuck my dominant arm and ruptured my vein. I still have a hematoma (internal bleeding under the skin) from the rupture and it's been 10 days already. I couldnt bend or pick up my right arm normally for 4 days! I am not exaggerating!!! I tried to call Judith the office manager 3 times and she never called me back! I am outraged that this kind of person is unskilled at doing simple blood work! I am so pale you can see my green veins! How could you miss it? I knew it was wrong when she stuck me and it felt like she ripped my vein out.
Extremely unprofessional. Woman who took my blood was complaining about how busy she was the day before and how she was pissed when a patient walked in 15 minutes before closing. I'm sure she gets paided by the hour. Also it gets worse she was so rough and stuck with the needle so hard that I streamed, omg that hurt so bad, and it didn't end there because the way she pulled the needle out so just inhuman. I'm bruised so bad and I never had a problem before with needles and bruising. I complained to her that I have never had an experience like that before and I was'nt happy. She never even apolozed and stormed off like I was wrong. I would never go to that lab again.
Staff is unfriendly and demand that you call your insurance to make sure they will get paid. They will not do anything unti you do that. Also, they dont accept platinum covarage, I believe they are looking for gov. Insurance programs mostly. If you have good insurance do not go to this place.