We are sorry you had a bad experience As per not using detergent is falseIf you had a problem . You should have contacted owner and they would have resolved the issueWe take our reviews seriously
This has to be hands down the WORST laundry mat ever!! If their was 0 stars to give I would have picked that. No matter what you tell them they always shrink you clothes. I have got clothes back ripped, stained, 1/2 the size I gave them. Their has been a couple of times that I have been missing clothes and when approached them they didn't even have an answer. The owner is MIA and doesn't care about his business or customers. By accident I put in button down shirts and have gotten it back inside the bag wrinkled and 1/2 the size. I asked them to put certain clothes on hangers and was even willing to supply them with hangers and they YES you to death making it like they are going to do as you asked. It has costed me a lot of money to replace all the clothes that has been shrunk, damaged and lost from this place.
I do not believe that this business is well equipped to cater to the amount of customers that come through their door. Therefore the parking is horrible (especially on the weekends) where you have several cars blocking you (when you finally get a parking spot). I use the dropped of service most of the time and I am not too happy with it. Especially the way they fold shirts, they ripped the back of one of my VS bras and the attitude of the people working there...like they're doing me a huge favor for free. I am paying for it, more than I used to pay at my old laundromat. Too bad that closed, otherwise I would not be here!
Do not go here!!! I recently moved within driving distance of this laundromat, and after a few times of going here for drop off service, I felt like I was sometimes missing an item. The people who work there are very nice, and it looks like a clean place, so I thought I was mistaken. I just picked up my clothes from there last night, and before I put them in, I took note of what I had in the bag. There were a couple shirts missing. I understand that sometimes things get lost, but it is strange that it always seems to be my name brand stuff, and stuff I just bought.