Today I was supposed to shadow a physician and I needed a ride to the practice. So, I went online an hour ahead of time and scheduled a taxi. When the time came, I went outside and waited for seven minutes. Nothing, so I called and the ETA was several minutes ago. So, I cancel that order and order a new one thinking that something just was lost in translation the first time. I wait ten minutes, and try to call the physician. While I'm leaving a voice mail, the cabby calls and leaves me a voice mail. He claims he is right outside the building, so I run around twice looking for a cab. I even check the parking lot at the apartment near mine, no cab in sight. He called on a private number so I had no way to call back and ask where he was and he never tried calling again. So, I didn't get where I needed to go and missed a valuable opportunity.I've had successes with HVR so this came totally out of left field. This is just unforgivable. Two separate orders and neither could be filled? If you need a ride to anything that is important or time sensitive, call another company because these guys are not reliable.
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Timely and professional drivers plus very clean cabs. I've had excellent experience with HV. I would recommend to anyone.
I use Happy Valley Ride as transportation to work on bad winter days. I can assure any future customer the drivers do not smoke in the cabs, and the cabs are always clean! Some drivers are quiet; others talk a lot, if you wish conversation. They have always been prompt.