My Review of Murray Chrysler Dodge Jeep RAM JManucy8/16/2017Reason For VisitService"Horrible experience"Not only did our sales person (Jessica ) lie to us about what your "warranty" covers, but about what the shop was willing to fix before we bought it. The truck we were interested in had a few minor issues when we took the test drive, and we were told "sure thing they'll fix this". Then when filing the paper work the milage was wrong (10000 miles off) we were told they would fix it, and again they didn't. When we bought it with those assurances, and set up an appointment to fix the minor problems. After leaving and getting the truck out of Starke and up to speed it shook so bad it was almost uncontrollable. My husband showed up for the appointment and basically had to fight to get the other problems fixed. They "fixed" them alright, when we got it home there were MORE problems than when we sent it and the original problems we're still there. The airbag light is on, we were told the first time it was a pin connector under the passenger seat and they fixed it, by the time we got home is was on again. The "brand new rims and tires" we're replaced to get rid of the shaking with old rims that have pitting and corrosion, and they busted the plastic wheel well insert and told us their detailer confirmed it was like that when we bought it because he specifically remembered it (it was never detailed, just run through the car wash) and their mechanic couldn't remember if it was broke. The ignition has trouble turning over, and the general manager Joe saw this in person when he went in a test drive with my husband. Almost a month later and we have had the truck a total of five days, my husband picked his truck up for the fourth time, and the general manager has informed him if the problems arise again they will not fix them. This place is a joke and I sincerely wish someone would have given me the warning to read the reviews on this place
Great dealership! The ambience is great right when you walk inside. Everyone is friendly and available to help. I would definitely recommend to everyone. I bought a Dodge Ram from here and they tested me great. I couldn't be happier with my experience.
I would not normally take the time to write a review, good or bad. But, in the case of my 21 yr old son purchasing his first truck last night. I could not say enough positive things about the experience and staff at this dealership.We had been looking for days for the right truck and the right price. We just stopped by this dealership on our way somewhere else and they made us a deal we could not refuse. But, the great thing was there was absolutely no pressure, no games, etc. I really appreciate real numbers and real facts. After giving us a great deal they even voluntarily filled truck with gas..$98.00. They also included a three month or 4000 mile warranty for free. Nice.....even though I don't live in Starke, I will be back, it's worth the drive to deal with people of integrity.