Roto-Rooter Plumbing & Water Cleanup
1011 Hope St, Stamford, CT 06907
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My first time experience with the company was great. My technician Franklin.T walked threw the steps clearly with me on my 2 toilets clogging up and talked about how the main drain line works. His knowledge was very helpful..definitely will give them a call back in the future if needed!
Penney Goins (8765) was at my home within two hours of calling for service. She was professional and very efficient. The problem was corrected within an hour. She was very neat and left no mess. I would not hesitate to use this company again because of my experience with Penney.
Terry was great! Came on New Years Day and went to work clearing a remote bar drain that hasn't worked well in 20+ years. While the job started out easy enough (snaking the line), Terry ran into unforeseen issues with how the drain was plumbed into the main line. After removing a stuck clean-out plug that hasn't been touched since 1969, Terry was treated to another unforeseen issue after he cleared the blockage in the main cast iron pipe - sewage backing up into the house and into his 5 gallon catch bucket! Some quick thinking (and a little help from the homeowner) we were able to get it under control before we ran out of buckets. Terry was totally calm, cool, and collected during the "sh*t-storm" and was able to get everything buttoned back up and cleaned up in short order. Sometimes things don't go exactly as planned, and the best professionals handle these instances with ease. That's Terry! Great Job!
Franklin was great. We called last minute for an emergency clog, and he was here within two hours from Greenwich to norwalk on a Friday night. Very professional and fixed the problem very quickly . Made sure everything was in working order before he left. Would definitely use them again !
Luis Centeno came over to my house on a Friday night at around 8pm. He could not have been more cordial and gentleman like. My wife and I were very concerned because the water in our kitchen sink was not going down. Luis was very calm and made us feel very relaxed. He told us he would take care of our situation and not to worry. He did just that. It took him a few hours but he worked tirelessly feeding the pump snake into our drainage system time and time again and finally it cleared. We purchased this house from the estate of my father in law 2 years ago. My wife wanted to keep it in the family but there was a lot to do and a lot of remodeling and upkeep. We love the house and are happy to be here but we kind of live paycheck to paycheck to keep it. The last thing we needed last night was a major problem with the kitchen sink. Once again Luis Centeno was incredible. He fixed the problem and the whole time made us feel at ease. If you guys have a medal of the month please give it to him. Thankyou John and Rosanne Bogdan
He came on time ask questions related to the problem . I then explained and showed where the problem was and he then explained what he would do and the cost . Was accurate ,hard working and efficient ! Quite happy with the results and the person you sent me ! Thanks as always Roto-Rooter !
We had a leaking pipe behind our bathroom wall that had some sewage (gross!) and they came and fixed it in one day. The demo guys that opened the wall were tidy with their work and left the area clean afterwards and the plumber was very professional and worked very quickly to fix the leak. Now they are drying out the wet areas behind the wall with fans and an air abatement system to get rid of any other smells of dampness which will take 3 days. Very thorough. Highly recommend this company!
My sewer pipe insurance company directed me to Roto-Rooter. The first team arrive quickly. They were unable to access my sewer from the crawl space so they celled in the water jet unit. HE was able to get the pipe cleaned after awhile. Sewere seems to be working fine again.
My 30 yr old toilet valves started to leak a lot and needed immediate repair. The plumbers in my area where not available Easter weekend. I called Rotor-Rooter. It was snowing when tech# 2176 came on time.Marlon Torres was cheerful, professional, worked very clean, my valves needed to be soldered. He did a thorough job, made sure all was working properly. I highly recommend Roto-Rooter and Marlon.