Absolutely zero customer service. Food is not tasty and the prices are ridiculous. They would not give me tzaziki sauce with souvlaki. I will NEVER eat there again.
Officially done with the Lake Arrowhead Sam's Pizza. Called in a pickup order for two pizzas at 5:56pm on a Friday evening. They told us they were busy and it would be ready in about 30-40 minutes. Arrived at the store, stood in line for a couple minutes and paid at 6:38. The pizza was not ready but the cashier assured me it should be done in about 10 minutes. Walk in customer directly behind me orders 2 pizzas and is told their order would be done in about 30 minutes . . . . After waiting in the car I go back in at 6:50 only to find my pizza is still not done. Around 7:05 the walk-in behind me gets his pizzas. Mine are finally pulled out of the oven and handed to me at 7:10. The manager says he’s sorry – they’re super busy and things got mixed up. He did offer me a free soda to go with what has always just been mediocre pizza anyway. Sorry, Sam's - me and my family of 8 are done with you. My time and business should mean more to you than a ‘free’ soda (which I declined).
Sam's food is great....but i will never be ordering from them again. On a monday night i ordered food at 7:50pm and my food didnt get to my house till after 9 pm i live 3 minutes from this location...by the time they got here i was already on the phone cancelling my order. Both the driver and manager apologized to me but i was not offered anything for the inconvenience....so i ordered papa johns they where here in 30 min. And i got to order online...
Great place always good food and services
I tell you all ,that.. Sam's has the best of all,,,,FOOD
Great pizza at a low price.
for $8.00 ,you have all you care to Eat,you need to get here before 1:30 pm or you well not get it,,??
We order from here often! Great Pizza! Great Food!
Worst customer service in stafford. Called to place an order and the man barely spoke english. Was transfered and the next girl had no clue about specials or how to place an order. Still willing to give it a try I asked for a manager and all he said was that he would start our order over, not I'm sorry or anything. I informed him about how crappy his background noise and how poor his customer service was and his reply was that she is new. The place also charges you a delivery charge. Will not go back or give them another dime. I Strongly suggest you do the same.
Military discount, NOPE. only if you are in uniform, which won't happen if you are a Marine. A Marine is a Marine, whether he/she is in uniform or not. Anyway, ordered two pizzas. Got home, one pizza was completely wrong. Called immediately, owner, Mike, said no problem. Next time you come in "I'll take care of you." Went in to get my pizza and the owner wants to charge me almost full price for another pizza. Say's "It's only fair, you ate the other pizza." Well Mike, actually we didn't eat the other pizza because all the toppings were wrong. Regardless, you folks screwed up my pizza! And I should pay you to fix it? NOT!!! Don't know how you stayed in business so long with that kind of attitude. Unfriendly business practices to say the least. By the way, the pizza is over priced to begin with. Papa John's has a superior flavor and ALWAYS gives a MILITARY DISCOUNT. Good luck y'all.