What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Progressive Automotive has been our primary car repair service for almost 20 years now. I find their integrity, trustworthiness, honesty, and professionalism a standard bearer for which the industry should emulate. Countless times, I have given them "Carte-Blanche", (do this, that, and that too) and Billy, the Manager, would tell me that whereas they would be happy, for example to do the work I asked them to do; change the brakes, or the windshield wipers, or the fan belt, or whatever...those items did not need repairing or replacing. In other words, Billy turned away business that I was willing to pay for, because the repair was not needed. This to me speaks volumes about their honesty and integrity. A few years ago, they replaced a computer chip of some sort ($hundred$) free, because they did not catch the error to begin with, making a different repair in lieu. In other words, they stand by their work and their word...even if it is not their fault. More recently, this very issue of "trust" turned up at one of their competitor's trying to sell my grandson a new battery for his car when Progressive had installed a new battery just 10 months prior. The battery wasn't the issue of course. Once, on a pre-purchase inspection, their findings dissuaded my daughter from buying a vehicle that otherwise looked wonderful on the surface....she had Progressive inspect another vehicle the next day instead...an itemized list followed, which cited some routine maintenance issues, but nothing out of the ordinary. This vehicle served my daughter for 100,000 miles or more until she bought herself a new car. Responsibility is another watch word that describes Progressive Automotive...ALWAYS willing to take another look at an issue and stand behind their work or at least take the time to explain the issue to me...all without insulting my intelligence. Billy, Marcy, and all the mechanics can not be praised enough in my opinion. Their team gives me peace of mind.
I've been a customer of theirs for 30 years. They don't cut corners or sell you a repair you don't need. Enormous integrity and competence.
If you want honest mechanic expertise go to Dell's! Since going to Del' s they have always provided our family with honest opinions and estimates on our vehicles. Thank you Dell's!
I'd been going to these folks for years and really liked them. Recently, they refused to fix a flat tire (or even replace the tire) and insisted that I should buy four new tires. What!!!?? No way.
As always, excellent vehicle service to include great customer service! Highly recommend to anyone .
Great family owned business. I always know I can count on having my car serviced there and without a bill hole in my wallet. Very dependable and reliable.
These people are efficient, technically competent, courteous, and professional. I have been a regular customer there for a long time because they do an excellent job every time.
Great guys, they didn't even want to charge me for the fix because it was so simple. You would never get that at any mechanic shop. These guys are worth the call.
Most honest, best, "get-it done right" service in town. Took my car to a place in Fredericksburg that said I needed $800 dollars worth of work. I sought a second opinion ... Phil looked over the car and verified it was fine. He's done all the work on the car since and it's been running great (for five years now; and it's a 11 year old car). Professional and cares about the maintenance and safety of your vehicle. HIGHLY RECOMMENDED!
I am a Prius owner and have never had a problem with the car since I bought it. 182K miles and only a water pump and one set of brakes since I bought it new. Last week, I had the kiss of death for a Prius owner. The main drive battery had died. I went to Rosner Toyota who analyzed the problem in about 15 minutes. (Cost me $118 for them to tell me that my battery was dead) They quoted me a replacement price of $4,200 which included six hours labor. I went to Del's and for the same service received a quote of $2,300 which included three hours labor. Not sure why the dealership is doubling the labor hours, but it just left a bad taste in my mouth. I dropped my car off at Del's on Friday, and one of the folks there drove me back to my home. I picked the car up the following week and the rest is history. Everything works perfectly and I expect to get at least another 180K miles out of this battery. Thank you again Del!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.