All About Attitude Dancewear
Stafford, VA 22554
I ordered an item and they had a penitentiary with their warehouse. The owner hung up on me when I called to find out what was going on. Not good customer service!
Sir, we are unsure of your meaning. It is highly unlikely that anyone would have hung up on you, especially in regards to checking on availability of a product.
I ordered something on the evening that the owner got back from vacation. I actually called and hung up when there was no answer, figuring it was too late. She called me back that night!
It was a very large purchase, and I paid for expedited shipping in order to get it by the weekend dance recital. It accidentally got shipped as GROUND, when should have been 2 day. I noticed the next day. She was very responsive to my panicked email, and sent another item out that evening - and it arrived in time! She then instructed me to "refuse" delivery of the duplicate shipment, which I did. The service was top notch, and the shipping prices were half of other sites.
I will definitely be ordering from her again. Also, you can call her and get opinions on items - she is an experienced dance mom. She is not unfriendly at all!
HORRIBLE customer service!!!!!! The owner will not be nice to you if you need to return or exchange something!!!!! She's unfriendly and a terrible business owner. DO NOT ORDER FROM THIS COMPANY!!!!!!!
Ma'am, our return policy is posted on the website and is quite fair as well as being similar to all other same type business. If you would be more specific in your issue, perhaps we could better assist you.