Horrible experience. The manager stole merchandise from my car. I had to call the police and file a report. Wish I would have read the reviews first. They have a history of stealing. Plan on filing with the B.B.B as well. Unbelievable that you can steal and get away with it.
Outside right mirror smashed. Will cost $100+ for the mirror alone, $500+ for the whole unit.Never again.Belligerent manager/owner.
I too had money taken from my car. I left some money under the floor mat on the driver side of my car. I watched as the people began to vacuum my car before i went inside. The same person who vacuum the drivers side drove my car into the washer. NO OTHER PERSON enter my car until it came out of the washer. I watch as the person drove my car out to dry it out. The only person who could have taken the money was the person who vacuum that side and drove it up to the washer. I went up to the cashier and asked to speak to the manager after i found out the money was missing. I was told by the cashier that the person who vacuum my car was the manager. I too will file a complaint with the BBB. I also will send a letter to the owner.
They destroyed my convertible top. When I went to the owner he told me it was the operation of the top and to go away before he sued me!
RIP OFF & SCAM ARTISTS!! I went to get my car washed on 11/24/14 & was very unsatisfied with the wash. There were streaks of dirt left & it didn't even touch my rims. TO TOP IT ALL OFF- THIS PLACE STOLE MONEY FROM ME. I have made multiple attempts within the last 2 days to reach management with no response. DON'T GO HERE-THEY ARE RIP OFF'S & SCAM ARTISTS!!! They don't deserve 1 star in my book.
I used this place once and it put swirly scratches on the tailgate of my Chevy Suburban. I brought it to their attention and they basically told me to prove it. I will never use this place again - I go to Mobile and get the touchless car wash now.
THESE POS DAMGED MY 20IN WHEELS. AND WHEN I WENT BACK INSTEAD ALL THEY HAD TO SAY WAS IT WASNT OUR DOING. WELL IM SORRY IT WAS...WELL NOW MY LAWYER WILL BE SUEING THEM FOR A NEW PAIR OF WHEEL AND RIM...AND I KNOW THAT THERE WERE NO DAMAGES DONE TO THEM SINCE IT WAS THE FIRST CAR WASH SINCE MY NEW WHEEL AND RIMS WERE PUT ON!!!!!!! AND I WILL BE REPORTING THEM TO B.B.B AND YELP
A very expensive pair of dealership issued headphones was stolen from my car here. The manager's (Howard) response was "None of my people would steal from a car". Which basically suggested I was a liar. He in no way tried to keep my business by offering me anything for the loss, not even a couple free washes, which would've satisfied my issue. Instead he choose to use seriously bad customer service skills. Please do not use this place! If you ever find yourself with a problem you will more than likely get the same "not our problem" response.