I've worked in retail for nearly 10 years, and I have been a customer my entire life, and I have never been to a 'business' as DEPLORABLE as this. I took my computer in for service, and was promised it fixed in 3-5 days. I then suffered through A TWO MONTH ordeal in which the technician openly blamed me every step of the way, lied through his teeth about virtually every aspect of the repair, including the charges and fees, and even breached his own contract. All on top of which rests on an extremely rude owner who constantly has an attitude, unabashedly expresses condescension and contempt and again, blames the customer repeatedly. This review should speak VOLUMES. If you value your equipment, time, respect and whatever tendrils of faith you have left in humanity, DO NOT set foot into RLS 'Services'.
12633 Fm 1960 Rd WHouston, TX 77065
From Business: RadioShack Corporation is one of the Nation's most experienced and trusted consumer electronics specialty retailers. Operating from convenient and comfortable neighborhood and mall locations, RadioShack stores deliver personalized product and service solutions within a few short minutes of where most Americans either live …
It was not a good experience. It took probably 20 phone calls and three nmonths to get the equipment back. I heard lots of excuses. They took my money and didn't do a thing.
I took an 'offbrand' LCD flat screen TV that we blew out at a tailgate last year. I didn't think they would be able to fix it much less within 2 days and less than I estimated I would spend to do it myself! I took it in on Tuesday and that afternoon I got a call that afternoon that the part I needed was no longer being made, but they could rebuild one and had my TV working again that afternoon. The cash discount was over the top! I am extremely suprised at the level of customer service and technical expertise that Ronald and his team have put together. I highly recommend anyone in the SW Houston area to give them a call for any TV and high end electronics service.
My search has finally ended!I brought my desktop into Stewart Service and was very impress with the customer service that I was render. Service is excellent.
great service, fast LD repair, very friendly. would definately recommend.prices are very resonable.