12220 Southwest Fwy, Stafford, TX 77477
Brands Serviced: Ford
Appointment Needed: Yes
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I was very disappointed in the body work done to my car here. I probably could have gone to some no-named shop and had better work done. My insurance does work through them though, so I had no choice. First off, they took WAY longer than expected. The had the date set for 2 weeks after I brought my car in and when that 2 weeks after came, the date was changed to the next week. I assume this happened because they are lazy and since it was through insurance they didn't even try getting it done sooner. They also put a crack in my windshield, which they claim was there before and a microscopic invisible "rock" had started it. I now have to go through my insurance again to get this taken care of, which takes up even more of my time and money. They also failed to mention this crack until AFTER I paid for my car. I brought in my damaged car to get FIXED and then I received a damaged car back. I really did expect more from Ford, but maybe it was just this location that has horrible body shop workers.
05/17/2012Provided by Citysearch -
Thanks to the folks at Helfman Ford Body Shop, particularly Sheana Perry and Scott Tanner, for the repairs made to my Ford Explorer. These folks were friendly and businesslike, the body work was very good and the car was returned to me on time, as promised. Having the Enterprise Rental agency in the building next door is very convenient.